Monitoring - Services are online. We are continuing our investigation on the root cause. We will provide more information as we learn more.
Jan 17, 18:54 UTC
Investigating - We're investigating connectivity issues to Cloud Access. IdP customers are not affected. We will provide updates as we receive more information from our cloud team.
Jan 17, 15:29 UTC
Update - While we are still working to address root cause, we have implemented mitigations that should limit or eliminate impact to users. The mitigations have successfully prevented one recurrence already. We will continue to closely monitor and will update when we have fully resolved the root cause.
Jan 13, 03:01 UTC
Monitoring - While we are still working to address root cause, we have implemented mitigations that should limit or eliminate impact to users. The mitigations have successfully prevented one recurrence already. We will continue to closely monitor and will update when we have fully resolved the root cause.
Jan 13, 02:58 UTC
Update - We have made several changes to improve stability and are in the process of a more complex/complete fix. At the same time, in parallel with our efforts to address the root cause of the issue, we are implementing automation to more quickly restore service when the problem occurs.

We apologize for the disruption to your users and will provide additional updates when they are available.
Jan 12, 20:13 UTC
Update - We continue to investigate intermittent connectivity issues in Cloud Access.
Jan 12, 19:57 UTC
Investigating - We're investigating intermittent connectivity issues to Cloud Access. IdP customers are not affected. We will provide updates as we receive more information from our cloud team.
Jan 12, 15:56 UTC
SecureAuth Cloud Access Degraded Performance
Authentication Service   Degraded Performance
Application Service   Degraded Performance
Web Service   Operational
AWS EC2 US East   Operational
SecureAuth Threat Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Geolocation Resolution Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Enhanced Geolocation Resolution Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
SMS Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Nexmo SMS API   Operational
Telephony Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Nexmo Voice API   Operational
Telephony Extension/DTMF Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Push-to-Accept (Login Requests)/Push Notification Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
X.509 Certificate Service (SHA2) Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
SecureAuth Cloud Access - Authentication Service
Fetching
SecureAuth Cloud Access - Application Service
Fetching
SecureAuth Cloud Access - Web Service
Fetching
Past Incidents
Jan 21, 2018

No incidents reported today.

Jan 20, 2018

No incidents reported.

Jan 19, 2018

No incidents reported.

Jan 18, 2018

No incidents reported.

Jan 16, 2018

No incidents reported.

Jan 15, 2018

No incidents reported.

Jan 14, 2018

No incidents reported.

Jan 13, 2018
Resolved - Appliance Activation Services have been fully restored. No production authentication services were impacted. Thank you for your patience. More information will be added regarding this issue once the final report has been compiled.
Jan 13, 03:49 UTC
Update - Production Authentication Services remain unaffected and the issue regarding new appliance activations has been identified, a resolution has been identified and the engineering team is in the process of assessing any potential risk to the other authentication services prior to implementation. More information will be provided.
Jan 12, 16:56 UTC
Identified - No production authentication services are affected, however we are investigating an issue regarding new appliance activations. We will update this post with more information as soon as possible. We apologize for any incovenience this has caused.
Jan 12, 12:37 UTC
Jan 11, 2018
Resolved - The issue is considered fully resolved. Post-mortem to follow.
Jan 11, 22:06 UTC
Monitoring - We continue monitoring services and collect details related to the issue. A RCA will be available upon completion of the review. We apologize for any inconvenience this may have caused.
Jan 11, 17:48 UTC
Investigating - We're investigating intermittent connectivity issues to Cloud Access. IdP customers are not affected. We will provide updates as we receive more information from our cloud team.
Jan 11, 16:47 UTC
Resolved - The issue is considered fully resolved. Post-mortem to follow.
Jan 11, 01:18 UTC
Monitoring - Connectivity issues to Cloud Access have been resolved. We will continue to monitor the situation and provide a root cause analysis after a full investigation.
Jan 10, 21:57 UTC
Investigating - We're investigating connectivity issues to Cloud Access. IdP customers are not affected. We will provide updates as we receive more information from our cloud team.
Jan 10, 21:38 UTC
Jan 9, 2018

No incidents reported.

Jan 8, 2018

No incidents reported.

Jan 7, 2018

No incidents reported.