Intermittent Issues with US East Cloud Services
Incident Report for SecureAuth Service
Resolved
This incident has been resolved. RCA will be posted in the next few days.
Posted 12 days ago. Sep 09, 2018 - 02:51 UTC
Monitoring
All End Points are currently working. Service was restored at ~08:20am Pacific. We will continue to monitor and will update this with an RCA once the investigation is complete.
Posted 13 days ago. Sep 08, 2018 - 16:45 UTC
Investigating
We are currently investigating intermittent issues with cloud services. Current services that may be impacted are SMS, Telephony, Push, Location Services, and Certificate Enrollment. We will provide updates as we receive more information.
Posted 13 days ago. Sep 08, 2018 - 14:00 UTC
This incident affected: Enhanced Geolocation Resolution Service (SecureAuth US East Datacenter, SecureAuth US West Datacenter), SMS Service (SecureAuth US East Datacenter, SecureAuth US West Datacenter, Nexmo SMS API), Telephony Extension/DTMF Service (SecureAuth US East Datacenter, SecureAuth US West Datacenter), X.509 Certificate Service (SHA2) (SecureAuth US East Datacenter, SecureAuth US West Datacenter), SecureAuth Threat Service (SecureAuth US East Datacenter, SecureAuth US West Datacenter), Push-to-Accept (Login Requests)/Push Notification Service (SecureAuth US East Datacenter, SecureAuth US West Datacenter), Telephony Service (SecureAuth US East Datacenter, SecureAuth US West Datacenter, Nexmo Voice API), and Geolocation Resolution Service (SecureAuth US East Datacenter, SecureAuth US West Datacenter).