Emergency Maintenance 11/21/18 - East Coast Data Center
Scheduled Maintenance Report for SecureAuth Service
Completed
The scheduled maintenance has been completed.
Posted Nov 21, 2018 - 06:48 PST
Verifying
Verification is currently underway for the maintenance items.
Posted Nov 21, 2018 - 05:43 PST
Update
Maintenance is still in progress. There is no anticipated customer impact.
Posted Nov 21, 2018 - 01:16 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 20, 2018 - 21:00 PST
Scheduled
On Wednesday, November 21, 2018 at 0500 UTC (11/21/18 12:00AM EST), we will be performing emergency database maintenance in our East coast data center. During this time all traffic will be redirected to our west coast data center.

The services provided by these datacenters include SMS, TTS, push notifications, certificate services and others.

The maintenance should take approximately 4 hours. When completed, all customers will be rebalanced across both datacenters.

No customer impact is anticipated.

As previously notified, it is critical that all SecureAuth datacenter IP addresses be whitelisted to ensure continuity of service and high availability to the SecureAuth cloud datacenters.

Below is the list of all IP addresses that need to be accessible by SecureAuth IdP appliance(s) over TCP ports 80 and 443. These IP addresses are used for communications between the SecureAuth IdP Appliance(s) and the SecureAuth Cloud Service Endpoints.


If your environment includes software firewall(s), physical firewall(s), and / or proxies, please verify that outbound rules are configured to accommodate the IPs listed below.


34.212.120.216

34.215.233.46

35.170.216.14

35.172.189.69

35.172.253.27

52.39.105.166

52.43.188.66

52.70.56.97

146.88.110.112

146.88.110.114

162.216.42.110

162.216.42.111

208.74.31.114

208.82.207.89


Questions? Please contact SecureAuth Support for assistance by email (support@secureauth.com), through our portal (support.secureauth.com), or by phone (866) 859-1526.
Posted Nov 20, 2018 - 09:24 PST
This scheduled maintenance affected: SecureAuth Cloud Services (Enhanced Geolocation Resolution Service - US1, Geolocation Resolution Service - US1, Push-to-Accept Service - US1, SMS Service - US1, Telephony Extension/DTMF Service - US1, Telephony Service - US1, Threat Service - US1, X.509 Certificate Service (SHA2) - US1).