Identified - Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
May 17, 2025 - 10:07 PDT
Workforce
Operational
90 days ago
100.0
% uptime
Today
SMS
Operational
90 days ago
100.0
% uptime
Today
Voice
Operational
90 days ago
100.0
% uptime
Today
Push
Operational
90 days ago
100.0
% uptime
Today
Certificate Enrollment
Operational
90 days ago
100.0
% uptime
Today
Link-to-Accept Service
Operational
90 days ago
100.0
% uptime
Today
Dashboard
Operational
90 days ago
100.0
% uptime
Today
Kerberos Authentication
Operational
90 days ago
100.0
% uptime
Today
FIDO WebAuthn
Operational
90 days ago
100.0
% uptime
Today
Cloud IdP
Operational
90 days ago
100.0
% uptime
Today
Mobile App
Operational
90 days ago
100.0
% uptime
Today
Fraud
?
Operational
90 days ago
100.0
% uptime
Today
CIAM
Operational
90 days ago
99.99
% uptime
Today
US Region
Operational
90 days ago
99.97
% uptime
Today
EU Region
Operational
90 days ago
100.0
% uptime
Today
AU Region
Operational
90 days ago
100.0
% uptime
Today
Passwordless
Operational
90 days ago
100.0
% uptime
Today
Mobile App
Operational
90 days ago
100.0
% uptime
Today
Device Trust
Operational
90 days ago
100.0
% uptime
Today
Application
Operational
90 days ago
100.0
% uptime
Today
Push
Operational
90 days ago
100.0
% uptime
Today
SMS
Operational
90 days ago
100.0
% uptime
Today
Voice
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Aug 21, 13:45 PDT
Monitoring -
We have applied the resolution and are no longer seeing 500 error spikes. We will continue to monitor.
We will provide an update once available, please reach out to support@secureauth.com with any questions
Aug 21, 12:59 PDT
Identified -
IAM SaaS US Region is experiencing performance degradation, which is leading to an increase in 500 errors. We have identified the issue and are implementing a resolution.
We will provide an update once available, please reach out to support@secureauth.com with any questions
Aug 21, 12:13 PDT