Identified - Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms

We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.

To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.

(https://support.secureauth.com/hc/en-us/articles/37586282092820-Authentication-attempts-against-New-Experience-Datastores-fail-with-Invalid-User-after-SecureAuth-G3-Intermediate-Certificates-have-expired)

If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.

May 17, 2025 - 10:07 PDT
Workforce Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Push Operational
90 days ago
100.0 % uptime
Today
Certificate Enrollment Operational
90 days ago
100.0 % uptime
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Link-to-Accept Service Operational
90 days ago
100.0 % uptime
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Dashboard Operational
90 days ago
100.0 % uptime
Today
Kerberos Authentication Operational
90 days ago
100.0 % uptime
Today
FIDO WebAuthn Operational
90 days ago
100.0 % uptime
Today
Cloud IdP Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Fraud ? Operational
90 days ago
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Today
CIAM Operational
90 days ago
99.99 % uptime
Today
US Region Operational
90 days ago
99.97 % uptime
Today
EU Region Operational
90 days ago
99.99 % uptime
Today
AU Region Operational
90 days ago
100.0 % uptime
Today
Passwordless Operational
90 days ago
100.0 % uptime
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Mobile App Operational
90 days ago
100.0 % uptime
Today
Device Trust Operational
90 days ago
100.0 % uptime
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Application Operational
90 days ago
100.0 % uptime
Today
Push Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

System Maintenance Aug 1, 2025 09:00-15:00 PDT

Scheduled - SecureAuth will carry out maintenance on SA IdP production cloud environment on Friday, August 1st 9:00 PM PT, lasting 6 hours. We do not anticipate any service interruption during this period. Please reach out to the customer success team at support@secureauth.com if you have any questions.
Posted on Jul 18, 2025 - 09:57 PDT
Jul 18, 2025

No incidents reported today.

Jul 17, 2025

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Jul 15, 2025

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Jul 4, 2025

No incidents reported.