Identified - Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
(https://support.secureauth.com/hc/en-us/articles/37586282092820-Authentication-attempts-against-New-Experience-Datastores-fail-with-Invalid-User-after-SecureAuth-G3-Intermediate-Certificates-have-expired)
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
May 17, 2025 - 10:07 PDT
We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.
To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.
(https://support.secureauth.com/hc/en-us/articles/37586282092820-Authentication-attempts-against-New-Experience-Datastores-fail-with-Invalid-User-after-SecureAuth-G3-Intermediate-Certificates-have-expired)
If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
May 17, 2025 - 10:07 PDT
Workforce
Operational
SMS
Operational
Voice
Operational
Push
Operational
Certificate Enrollment
Operational
Link-to-Accept Service
Operational
Dashboard
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Kerberos Authentication
Operational
FIDO WebAuthn
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Cloud IdP
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Mobile App
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Fraud
?
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CIAM
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US Region
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EU Region
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AU Region
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Passwordless
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Mobile App
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Device Trust
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Application
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Push
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SMS
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Voice
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
System Maintenance Aug 1, 2025 09:00-15:00 PDT
Scheduled - SecureAuth will carry out maintenance on SA IdP production cloud environment on Friday, August 1st 9:00 PM PT, lasting 6 hours. We do not anticipate any service interruption during this period. Please reach out to the customer success team at support@secureauth.com if you have any questions.
Posted on Jul 18, 2025 - 09:57 PDT
Posted on Jul 18, 2025 - 09:57 PDT