Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms
Identified - Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms

We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.

To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.

(https://support.secureauth.com/hc/en-us/articles/37586282092820-Authentication-attempts-against-New-Experience-Datastores-fail-with-Invalid-User-after-SecureAuth-G3-Intermediate-Certificates-have-expired)

If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
May 17, 2025 - 10:07 PDT
Uptime over the past 90 days. View historical uptime.
Workforce Operational
90 days ago
99.99 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Push Operational
90 days ago
99.99 % uptime
Today
Certificate Enrollment Operational
90 days ago
100.0 % uptime
Today
Link-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Kerberos Authentication Operational
90 days ago
100.0 % uptime
Today
FIDO WebAuthn Operational
90 days ago
100.0 % uptime
Today
Cloud IdP Operational
90 days ago
99.96 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Fraud ? Operational
90 days ago
100.0 % uptime
Today
CIAM Operational
90 days ago
100.0 % uptime
Today
US Region Operational
90 days ago
100.0 % uptime
Today
EU Region Operational
90 days ago
100.0 % uptime
Today
AU Region Operational
90 days ago
100.0 % uptime
Today
Passwordless Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Device Trust Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
100.0 % uptime
Today
Push Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 25, 2025

No incidents reported today.

Oct 24, 2025

No incidents reported.

Oct 23, 2025
Cloud Service Degradation
Resolved - All services remain fully recovered.

If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 23, 19:35 PDT
Monitoring - All services are operational again and we are continuing to monitor.

If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 23, 16:07 PDT
Identified - We are starting to execute the implementation of a fix. This should take up to 30 minutes to be completely rolled out.

If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 23, 14:38 PDT
Update - We see heavy database utilization leading to service outages. We are in the process of failing over to secondary database to alleviate pressure.

If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 23, 13:51 PDT
Investigating - We are investigating an issue with our backend cloud services that may impact customer workflows.

If you have any questions regarding this issue, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 23, 13:30 PDT
Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
SecureAuth Cloud Service Impact
Resolved - All affected service issues continue to be operational. AWS has marked their incident as resolved (https://health.aws.amazon.com/health/status).

We are updating this incident as Resolved.

If you have any questions regarding this issue please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 20, 17:29 PDT
Update - All affected service issues are now operational. We will continue to work closely with AWS and monitor their recovery efforts. Performance degradation may continue as recovery efforts on AWS services are performed. We will be closely monitoring our systems throughout this effort.

If you have any questions regarding this issue or require assistance with using alternative MFA, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 20, 12:32 PDT
Update - PUSH services to Android devices may experience degraded performance. All affected service issues are now operational.

We will keep the Secureauth status page updated with any changes, including when service issues are resolved.

If you have any questions regarding this issue or require assistance with using alternative MFA, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 20, 12:26 PDT
Update - All affected service issues are now operational. We will continue to work closely with AWS and monitor their recovery efforts. Performance degradation may continue as recovery efforts on AWS services are performed. We will be closely monitoring our systems throughout this effort.

If you have any questions regarding this issue or require assistance with using alternative MFA, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 20, 11:49 PDT
Update - The ongoing AWS us-east-1 Incident (https://health.aws.amazon.com/health/status) is leading to limited functionality specifically regarding Secureauth PUSH services. Cloud customers will also see limited functionality with EMAIL services. If affected, customers are advised to use alternative MFA methods until the issue is resolved.

We will keep the Secureauth status page updated with any changes, including when service issues are resolved.

If you have any questions regarding this issue or require assistance with using alternative MFA, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 20, 10:17 PDT
Update - The ongoing AWS us-east-1 Incident (https://health.aws.amazon.com/health/status) is leading to limited functionality specifically regarding Secureauth PUSH services. If affected, customers are advised to use alternative MFA methods until the issue is resolved.

We will keep the Secureauth status page updated with any changes, including when service issues are resolved.

If you have any questions regarding this issue or require assistance with using alternative MFA, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 20, 09:34 PDT
Monitoring - All affected service issues are operational. We will continue to work closely with AWS and monitor their recovery efforts. Performance degradation may continue as recovery efforts on AWS services are performed. We will be closely monitoring our systems throughout this effort.

If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 20, 02:59 PDT
Investigating - SecureAuth is experiencing major impact to our cloud services due to an ongoing AWS incident within the us-east-1 region. This includes authentication-related functions and 2FA methods such as PUSH notifications. Our teams are actively monitoring AWS recovery efforts and working to restore normal service levels as quickly as possible.

If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.
Oct 20, 00:11 PDT
Oct 19, 2025

No incidents reported.

Oct 18, 2025

No incidents reported.

Oct 17, 2025

No incidents reported.

Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

Oct 13, 2025

No incidents reported.

Oct 12, 2025

No incidents reported.

Oct 11, 2025

No incidents reported.

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