Identified - Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms

We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.

To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.

(https://support.secureauth.com/hc/en-us/articles/37586282092820-Authentication-attempts-against-New-Experience-Datastores-fail-with-Invalid-User-after-SecureAuth-G3-Intermediate-Certificates-have-expired)

If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.

May 17, 2025 - 10:07 PDT
Workforce Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Push Operational
90 days ago
100.0 % uptime
Today
Certificate Enrollment Operational
90 days ago
100.0 % uptime
Today
Link-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Kerberos Authentication Operational
90 days ago
100.0 % uptime
Today
FIDO WebAuthn Operational
90 days ago
100.0 % uptime
Today
Cloud IdP Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Fraud ? Operational
90 days ago
100.0 % uptime
Today
CIAM Operational
90 days ago
99.99 % uptime
Today
US Region Operational
90 days ago
99.97 % uptime
Today
EU Region Operational
90 days ago
100.0 % uptime
Today
AU Region Operational
90 days ago
100.0 % uptime
Today
Passwordless Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Device Trust Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
100.0 % uptime
Today
Push Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Sep 2, 2025

No incidents reported today.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

Aug 29, 2025

No incidents reported.

Aug 28, 2025

No incidents reported.

Aug 27, 2025

No incidents reported.

Aug 26, 2025

No incidents reported.

Aug 25, 2025

No incidents reported.

Aug 24, 2025

No incidents reported.

Aug 23, 2025

No incidents reported.

Aug 22, 2025

No incidents reported.

Aug 21, 2025
Resolved - This incident has been resolved.
Aug 21, 13:45 PDT
Monitoring - We have applied the resolution and are no longer seeing 500 error spikes. We will continue to monitor.

We will provide an update once available, please reach out to support@secureauth.com with any questions

Aug 21, 12:59 PDT
Identified - IAM SaaS US Region is experiencing performance degradation, which is leading to an increase in 500 errors. We have identified the issue and are implementing a resolution.

We will provide an update once available, please reach out to support@secureauth.com with any questions

Aug 21, 12:13 PDT
Aug 20, 2025

No incidents reported.

Aug 19, 2025

No incidents reported.