Identified - Authentication Issues for Hybrid/ On-Prem Customers using New Experience Realms

We have identified an issue affecting a subset of Hybrid / On-Prem customers. The Authentication attempts using the new experience may fail and display an 'Invalid User' error to end users due to expired certificates, even after ACRU has been completed.

To avoid being impacted, refer to the steps in the knowledge base article below to deploy the fix.

(https://support.secureauth.com/hc/en-us/articles/37586282092820-Authentication-attempts-against-New-Experience-Datastores-fail-with-Invalid-User-after-SecureAuth-G3-Intermediate-Certificates-have-expired)

If you have any questions regarding this issue or require assistance with applying the fix, please log a ticket at https://support.secureauth.com. Our teams are on standby and are ready to assist.

May 17, 2025 - 10:07 PDT
Workforce Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Push Operational
90 days ago
100.0 % uptime
Today
Certificate Enrollment Operational
90 days ago
100.0 % uptime
Today
Link-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Kerberos Authentication Operational
90 days ago
100.0 % uptime
Today
FIDO WebAuthn Operational
90 days ago
100.0 % uptime
Today
Cloud IdP Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Fraud ? Operational
90 days ago
100.0 % uptime
Today
CIAM Operational
90 days ago
99.99 % uptime
Today
US Region Operational
90 days ago
99.97 % uptime
Today
EU Region Operational
90 days ago
99.99 % uptime
Today
AU Region Operational
90 days ago
100.0 % uptime
Today
Passwordless Operational
90 days ago
100.0 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Device Trust Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
100.0 % uptime
Today
Push Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jun 17, 2025

No incidents reported today.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025

No incidents reported.

Jun 11, 2025
Resolved - The problem has been resolved.
Resolved - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:43 PDT
Identified - Our team of engineers are investigating.
Firing - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:41 PDT
Resolved - The problem has been resolved.
Resolved - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:41 PDT
Identified - Our team of engineers are investigating.
Firing - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:38 PDT
Resolved - The problem has been resolved.
Resolved - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:37 PDT
Identified - Our team of engineers are investigating.
Firing - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:31 PDT
Resolved - The problem has been resolved.
Resolved - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:31 PDT
Identified - Our team of engineers are investigating.
Firing - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:30 PDT
Resolved - The problem has been resolved.
Resolved - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:30 PDT
Identified - Our team of engineers are investigating.
Firing - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:27 PDT
Resolved - The problem has been resolved.
Resolved - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:27 PDT
Identified - Our team of engineers are investigating.
Firing - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:22 PDT
Resolved - The problem has been resolved.
Resolved - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:20 PDT
Identified - Our team of engineers are investigating.
Firing - The component IAM SaaS US Region is down and we're working on it.

Jun 11, 10:08 PDT
Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.