Investigating - Investigating:
Users using Android mobile devices or tablets may encounter Push notification failures.

User Impact:
Users using Android mobile devices or tablets may be unable to log on using Push2Accept or Symbol2Accept due to push notification failures. The issue may manifest itself in a number of ways:
1. In some cases, the push notification may not be received
2. In some cases, pressing “accept” or pressing the symbol, the user will not be logged in, no error will be displayed on the mobile device
3. In some cases, pressing “accept” or pressing the symbol, the user will not be logged in, an error may be displayed on the mobile device

Preliminary RCA:
This issue is caused by the Android OS app update process. For some devices, when the app is updated, the unique identifier used to validate the device to our cloud is modified by the Android OS, resulting in push notifications failing. The SecureAuth development team is currently investigating this issue with the Google Android team.

Remediation:
Users must reenroll the impacted devices
Nov 16, 18:52 UTC
SecureAuth Titan Services Operational
90 days ago
99.99 % uptime
Today
Dashboard Service Operational
90 days ago
99.91 % uptime
Today
Device Enrollment Service Operational
90 days ago
100.0 % uptime
Today
Fraud Service Operational
90 days ago
100.0 % uptime
Today
IP Blocking Service Operational
90 days ago
100.0 % uptime
Today
IP Intel Service Operational
90 days ago
100.0 % uptime
Today
IP Reporting Service Operational
90 days ago
100.0 % uptime
Today
Licensing Service Operational
90 days ago
100.0 % uptime
Today
Link-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
OAuth Service Operational
90 days ago
100.0 % uptime
Today
Push-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
SMS Service Operational
90 days ago
100.0 % uptime
Today
Symbol-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
Telephony Service Operational
90 days ago
100.0 % uptime
Today
User Risk Service Operational
90 days ago
100.0 % uptime
Today
User Risk Scoring Service Operational
90 days ago
100.0 % uptime
Today
User Stats Service Operational
90 days ago
100.0 % uptime
Today
Transaction Service ? Operational
90 days ago
100.0 % uptime
Today
SecureAuth Cloud Services Operational
90 days ago
100.0 % uptime
Today
3rd Party Mobile Carrier Operational
Enhanced Geolocation Resolution Service - US1 Operational
90 days ago
100.0 % uptime
Today
Enhanced Geolocation Resolution Service - US2 Operational
90 days ago
100.0 % uptime
Today
Fraud Service - US1 Operational
90 days ago
100.0 % uptime
Today
Fraud Service - US2 Operational
90 days ago
100.0 % uptime
Today
Geolocation Resolution Service - US1 Operational
90 days ago
100.0 % uptime
Today
Geolocation Resolution Service - US2 Operational
90 days ago
100.0 % uptime
Today
Nexmo Voice API Operational
Push-to-Accept Service - US1 ? Operational
90 days ago
100.0 % uptime
Today
Push-to-Accept Service - US2 ? Operational
90 days ago
100.0 % uptime
Today
SMS Service - US1 Operational
90 days ago
100.0 % uptime
Today
SMS Service - US2 Operational
90 days ago
100.0 % uptime
Today
Telephony Extension/DTMF Service - US1 Operational
90 days ago
100.0 % uptime
Today
Telephony Extension/DTMF Service - US2 Operational
90 days ago
100.0 % uptime
Today
Telephony Provider SMS API Operational
Telephony Service - US1 Operational
90 days ago
100.0 % uptime
Today
Telephony Service - US2 Operational
90 days ago
100.0 % uptime
Today
Threat Service - US1 Operational
90 days ago
100.0 % uptime
Today
Threat Service - US2 Operational
90 days ago
100.0 % uptime
Today
X.509 Certificate Service (SHA2) - US1 Operational
90 days ago
100.0 % uptime
Today
X.509 Certificate Service (SHA2) - US2 Operational
90 days ago
100.0 % uptime
Today
SecureAuth IdP Frontend Services Operational
90 days ago
100.0 % uptime
Today
SecureAuth Web Admin Operational
90 days ago
100.0 % uptime
Today
SecureAuth Application Templates Operational
90 days ago
100.0 % uptime
Today
GitHub Git Operations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.