SecureAuth Service Status

All Systems Operational

SecureAuth Cloud Access Operational

Authentication Service Operational

Application Service Operational

Web Service Operational

AWS EC2 US East Operational

SecureAuth Threat Service Operational

SecureAuth US East Datacenter Operational

SecureAuth US West Datacenter Operational

Geolocation Resolution Service Operational

SecureAuth US East Datacenter Operational

SecureAuth US West Datacenter Operational

Enhanced Geolocation Resolution Service Operational

SecureAuth US East Datacenter Operational

SecureAuth US West Datacenter Operational

SMS Service Operational

SecureAuth US East Datacenter Operational

SecureAuth US West Datacenter Operational

Nexmo SMS API Operational

Telephony Service Operational

SecureAuth US East Datacenter Operational

SecureAuth US West Datacenter Operational

Nexmo Voice API Operational

Telephony Extension/DTMF Service Operational

SecureAuth US East Datacenter Operational

SecureAuth US West Datacenter Operational

Push-to-Accept (Login Requests)/Push Notification Service Operational

SecureAuth US East Datacenter Operational

SecureAuth US West Datacenter Operational

X.509 Certificate Service (SHA2) Operational

SecureAuth US East Datacenter Operational

SecureAuth US West Datacenter Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

System Metrics Month Week Day

SecureAuth Cloud Access - Authentication Service

Fetching

SecureAuth Cloud Access - Application Service

Fetching

SecureAuth Cloud Access - Web Service

Fetching

Past Incidents

Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018

Resolved - The issue with our primary provider has been resolved and we are switching SMS traffic back to Nexmo.
Dec 10, 19:50 UTC

Monitoring - An issue has been identified with our SMS provider. We've switched to a alternate provider and we are actively monitoring
Dec 10, 18:41 UTC

Dec 9, 2018

Routine Scheduled Maintenance - 12/09/2018 06:00 - 9:00 UTC (12/08/2018 10:00PM - 1:00AM PDT)

Completed - The scheduled maintenance has been completed.
Dec 9, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 06:00 UTC

Scheduled - On Sunday 12/09/2018, we will be performing scheduled maintenance on our cloud systems. During the maintenance, we will be redirecting all traffic bound for our US-East datacenter to our US-West datacenter for a period of three hours from 06:00 to 9:00 UTC (12/08/2018 10:00PM - 1:00AM PDT). Customers not using our geo-load balanced URLs may experience a 5-15 minute period of intermittent service.

The services provided by these datacenters include SMS, TTS, push notifications, certificate services and others.

The maintenance should take approximately 3 hours. When completed, all customers will be rebalanced across both datacenters.

No customer impact is anticipated.

As previously notified, it is critical that all SecureAuth datacenter IP addresses be whitelisted to ensure continuity of service and high availability to the SecureAuth cloud datacenters.

Below is the list of all IP addresses that need to be accessible by SecureAuth IdP appliance(s) over TCP ports 80 and 443. These IP addresses are used for communications between the SecureAuth IdP Appliance(s) and the SecureAuth Cloud Service Endpoints.

If your environment includes software firewall(s), physical firewall(s), and / or proxies, please verify that outbound rules are configured to accommodate the IPs listed below.

34.212.120.216

34.215.233.46

35.170.216.14

35.172.189.69

35.172.253.27

52.39.105.166

52.43.188.66

52.70.56.97

146.88.110.112

146.88.110.114

162.216.42.110

162.216.42.111

208.74.31.114

208.82.207.89

Questions? Please contact SecureAuth Support for assistance by email (support@secureauth.com), through our portal (support.secureauth.com), or by phone (866) 859-1526.
Dec 5, 23:40 UTC

Dec 8, 2018

Routine Scheduled Maintenance - 12/08/2018 08:00 - 11:00 UTC (12:00AM - 3:00AM PDT)

Completed - The scheduled maintenance has been completed.
Dec 8, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 08:00 UTC

Scheduled - On Saturday 12/8/2018, we will be performing scheduled maintenance on our cloud systems. During the maintenance, we will be redirecting all traffic bound for our US-West datacenter to our US-East datacenter for a period of three hours from 08:00 to 11:00 UTC (12:00AM - 3:00AM PDT). No interruption of service is expected.

The services provided by these datacenters include SMS, TTS, push notifications, certificate services and others.

The maintenance should take approximately 3 hours. When completed, all customers will be rebalanced across both datacenters.

No customer impact is anticipated.

As previously notified, it is critical that all SecureAuth datacenter IP addresses be whitelisted to ensure continuity of service and high availability to the SecureAuth cloud datacenters.

Below is the list of all IP addresses that need to be accessible by SecureAuth IdP appliance(s) over TCP ports 80 and 443. These IP addresses are used for communications between the SecureAuth IdP Appliance(s) and the SecureAuth Cloud Service Endpoints.

If your environment includes software firewall(s), physical firewall(s), and / or proxies, please verify that outbound rules are configured to accommodate the IPs listed below.

34.212.120.216

34.215.233.46

35.170.216.14

35.172.189.69

35.172.253.27

52.39.105.166

52.43.188.66

52.70.56.97

146.88.110.112

146.88.110.114

162.216.42.110

162.216.42.111

208.74.31.114

208.82.207.89

Questions? Please contact SecureAuth Support for assistance by email (support@secureauth.com), through our portal (support.secureauth.com), or by phone (866) 859-1526.
Dec 5, 23:21 UTC

Dec 7, 2018

No incidents reported.

Dec 6, 2018

SMS Delivery Issues with UK O2, Giff Gaff, Tesco, Sky and LycaMobile subscribers

Resolved - This incident has been resolved.
Dec 6, 23:20 UTC

Identified - The O2 network is having an outage in the UK. This also affects Giff Gaff, Tesco, Sky and LycaMobile Users and is preventing some Users on those networks from receiving SMS.
Dec 6, 17:11 UTC

SMS Carrier scheduled maintenance - Sprint and US Cellular

Completed - The scheduled maintenance has been completed.
Dec 6, 13:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:00 UTC

Scheduled - Carriers Sprint and US Cellular will be performing emergency maintenance on 12/06/2018 from 7:00 - 13:00 UTC. During the maintenance window, there may be periods of message latency for both inbound and outbound SMS.

Customer Impact: Users on Sprint or US-Cellular may experience SMS failures or delays during the maintenance period.
Dec 6, 00:06 UTC

Dec 5, 2018

No incidents reported.

Dec 4, 2018

Investigating Possible Issue with Certificate Enrollment service - US West Datacenter

Resolved - We discovered an issue with a service running on one of our certificate servers that affected 2 customers. The issue has now be resolved.
Dec 4, 20:21 UTC

Investigating - We are investigating a reported issue with our Certificate Enrollment service from our US-West Datacenter. We will provide an update once we have more information.
Dec 4, 19:49 UTC

Dec 3, 2018

No incidents reported.

Dec 2, 2018

Routine Scheduled Maintenance 12/02/18 3:00 to 10:00 UTC (12/01/18 7:00PM - 2:00AM PDT)

Completed - The scheduled maintenance has been completed.
Dec 2, 10:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 03:00 UTC

Scheduled - We will be performing non-disruptive maintenance on our cloud infrastructure in our US-West datacenter on 12/02/2018 from 11:00 to 17:00 UTC (12/01/2018 7:00PM - 2:00AM PDT).
Dec 1, 02:22 UTC

Dec 1, 2018

Routine Scheduled Maintenance 12/1/2018 11:00 - 17:00 UTC (3:00AM - 9:00AM PDT)

Completed - The scheduled maintenance has been completed.
Dec 1, 17:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:00 UTC

Scheduled - We will be performing non-disruptive maintenance on our cloud infrastructure in our US-West datacenter on 12/01/2018 from 11:00 to 17:00 UTC (12/01/2018 3:00AM - 9:00AM PDT).
Dec 1, 02:04 UTC

Routine Scheduled Maintenance 12/01/18 3:00 to 6:00 UTC (11/30/18 10:00 - 1:00AM EST)

Completed - The scheduled maintenance has been completed.
Dec 1, 06:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 03:00 UTC

Scheduled - We will be performing non-disruptive maintenance on our cloud infrastructure in our US-East datacenter on 12/01/2018 from 3:00 to 6:00 UTC (11/30/2018 10:00PM - 1:00AM EST).
Nov 28, 20:25 UTC

Nov 30, 2018

Routine Scheduled Maintenance 11/30/18 3:00 to 6:00 UTC (11/29/18 10:00 - 1:00AM EST)

Completed - The scheduled maintenance has been completed.
Nov 30, 06:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:00 UTC

Scheduled - We will be performing non-disruptive maintenance on our cloud infrastructure in our US-East datacenter on 11/30/2018 from 3:00 to 6:00 UTC (11/29/2018 10:00 - 1:00AM EST).
Nov 28, 20:22 UTC

Nov 29, 2018

USA SMS & MMS - T- Mobile Carrier Planned Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 11:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:00 UTC

Scheduled - Upcoming scheduled maintenance notice:

Nexmo has reported that T-mobile will be undergoing scheduled maintenance on SMS and MMS Messaging between 29-Nov-2018 07:00 UTC and 29-Nov-2018 11:00 UTC.

During this time, you may see SMS and MMS messaging delays.
Nov 27, 00:49 UTC

USA - US Cellular Carrier Emergency Maintenance

Completed - The scheduled maintenance has been completed.
Nov 29, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:00 UTC

Scheduled - Our service provider has notified us that the carrier US Cellular will be performing emergency maintenance. There may be delivery delays for approximately 30 minutes during the maintenance window.
Nov 29, 03:03 UTC

Routine Scheduled Maintenance 11/29/18 3:00 to 6:00 UTC (10:00PM - 1:00AM EST)

Completed - The scheduled maintenance has been completed.
Nov 29, 06:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 03:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 20:26 UTC

Scheduled - We will be performing non-disruptive maintenance on our cloud infrastructure in our US-East datacenter on 11/29/2018 from 3:00 to 6:00 UTC (11/28/2018 10:00PM - 1:00AM EST).
Nov 28, 20:19 UTC

SMS Service Degradation affecting long code Traffic - Sprint (prepaid plans) and T-Mobile (prepaid or business plans)

Resolved - Incident resolved

Our provider has informed us that the issue has been resolved.
Nov 29, 04:12 UTC

Investigating - Investigating - Our SMS provider has informed us of an issue impacting all long code traffic for SMS and messages to the United States. As a result of this issue, a small subset of SMS messages are not being received limited to users on Sprint (prepaid plans) and T-Mobile (prepaid or business plans)

Customer impact: Users on Sprint (prepaid plans) and T-Mobile (prepaid or business plans)
may experience SMS failures or delays.

Our provider is currently investigating the issue and we will provide update as soon as we receive more information.

Customer impact: Sprint (prepaid plans) and T-Mobile (pre-paid or business plans) may experience SMS failures or delays.
Nov 29, 01:24 UTC

Nov 28, 2018

No incidents reported.