All Systems Operational
SecureAuth Cloud Access Operational
Authentication Service   Operational
Application Service   Operational
Web Service   Operational
AWS EC2 US East   Operational
SecureAuth Threat Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Geolocation Resolution Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Enhanced Geolocation Resolution Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
SMS Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Nexmo SMS API   Operational
Telephony Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Nexmo Voice API   Operational
Telephony Extension/DTMF Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Push-to-Accept (Login Requests)/Push Notification Service Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
X.509 Certificate Service (SHA2) Operational
SecureAuth US East Datacenter   Operational
SecureAuth US West Datacenter   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
SecureAuth Cloud Access - Authentication Service
Fetching
SecureAuth Cloud Access - Application Service
Fetching
SecureAuth Cloud Access - Web Service
Fetching
Past Incidents
Dec 12, 2018

No incidents reported today.

Dec 11, 2018

No incidents reported.

Dec 10, 2018
Resolved - The issue with our primary provider has been resolved and we are switching SMS traffic back to Nexmo.
Dec 10, 19:50 UTC
Monitoring - An issue has been identified with our SMS provider. We've switched to a alternate provider and we are actively monitoring
Dec 10, 18:41 UTC
Dec 9, 2018
Completed - The scheduled maintenance has been completed.
Dec 9, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 06:00 UTC
Scheduled - On Sunday 12/09/2018, we will be performing scheduled maintenance on our cloud systems. During the maintenance, we will be redirecting all traffic bound for our US-East datacenter to our US-West datacenter for a period of three hours from 06:00 to 9:00 UTC (12/08/2018 10:00PM - 1:00AM PDT). Customers not using our geo-load balanced URLs may experience a 5-15 minute period of intermittent service.

The services provided by these datacenters include SMS, TTS, push notifications, certificate services and others.

The maintenance should take approximately 3 hours. When completed, all customers will be rebalanced across both datacenters.

No customer impact is anticipated.

As previously notified, it is critical that all SecureAuth datacenter IP addresses be whitelisted to ensure continuity of service and high availability to the SecureAuth cloud datacenters.

Below is the list of all IP addresses that need to be accessible by SecureAuth IdP appliance(s) over TCP ports 80 and 443. These IP addresses are used for communications between the SecureAuth IdP Appliance(s) and the SecureAuth Cloud Service Endpoints.


If your environment includes software firewall(s), physical firewall(s), and / or proxies, please verify that outbound rules are configured to accommodate the IPs listed below.


34.212.120.216

34.215.233.46

35.170.216.14

35.172.189.69

35.172.253.27

52.39.105.166

52.43.188.66

52.70.56.97

146.88.110.112

146.88.110.114

162.216.42.110

162.216.42.111

208.74.31.114

208.82.207.89


Questions? Please contact SecureAuth Support for assistance by email (support@secureauth.com), through our portal (support.secureauth.com), or by phone (866) 859-1526.
Dec 5, 23:40 UTC
Dec 8, 2018
Completed - The scheduled maintenance has been completed.
Dec 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 08:00 UTC
Scheduled - On Saturday 12/8/2018, we will be performing scheduled maintenance on our cloud systems. During the maintenance, we will be redirecting all traffic bound for our US-West datacenter to our US-East datacenter for a period of three hours from 08:00 to 11:00 UTC (12:00AM - 3:00AM PDT). No interruption of service is expected.

The services provided by these datacenters include SMS, TTS, push notifications, certificate services and others.

The maintenance should take approximately 3 hours. When completed, all customers will be rebalanced across both datacenters.

No customer impact is anticipated.

As previously notified, it is critical that all SecureAuth datacenter IP addresses be whitelisted to ensure continuity of service and high availability to the SecureAuth cloud datacenters.

Below is the list of all IP addresses that need to be accessible by SecureAuth IdP appliance(s) over TCP ports 80 and 443. These IP addresses are used for communications between the SecureAuth IdP Appliance(s) and the SecureAuth Cloud Service Endpoints.


If your environment includes software firewall(s), physical firewall(s), and / or proxies, please verify that outbound rules are configured to accommodate the IPs listed below.


34.212.120.216

34.215.233.46

35.170.216.14

35.172.189.69

35.172.253.27

52.39.105.166

52.43.188.66

52.70.56.97

146.88.110.112

146.88.110.114

162.216.42.110

162.216.42.111

208.74.31.114

208.82.207.89


Questions? Please contact SecureAuth Support for assistance by email (support@secureauth.com), through our portal (support.secureauth.com), or by phone (866) 859-1526.
Dec 5, 23:21 UTC
Dec 7, 2018

No incidents reported.

Dec 6, 2018
Resolved - This incident has been resolved.
Dec 6, 23:20 UTC
Identified - The O2 network is having an outage in the UK. This also affects Giff Gaff, Tesco, Sky and LycaMobile Users and is preventing some Users on those networks from receiving SMS.
Dec 6, 17:11 UTC
Completed - The scheduled maintenance has been completed.
Dec 6, 13:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 6, 07:00 UTC
Scheduled - Carriers Sprint and US Cellular will be performing emergency maintenance on 12/06/2018 from 7:00 - 13:00 UTC. During the maintenance window, there may be periods of message latency for both inbound and outbound SMS.

Customer Impact: Users on Sprint or US-Cellular may experience SMS failures or delays during the maintenance period.
Dec 6, 00:06 UTC
Dec 5, 2018

No incidents reported.

Dec 4, 2018
Resolved - We discovered an issue with a service running on one of our certificate servers that affected 2 customers. The issue has now be resolved.
Dec 4, 20:21 UTC
Investigating - We are investigating a reported issue with our Certificate Enrollment service from our US-West Datacenter. We will provide an update once we have more information.
Dec 4, 19:49 UTC
Dec 3, 2018

No incidents reported.

Dec 2, 2018
Completed - The scheduled maintenance has been completed.
Dec 2, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 03:00 UTC
Scheduled - We will be performing non-disruptive maintenance on our cloud infrastructure in our US-West datacenter on 12/02/2018 from 11:00 to 17:00 UTC (12/01/2018 7:00PM - 2:00AM PDT).
Dec 1, 02:22 UTC
Dec 1, 2018
Completed - The scheduled maintenance has been completed.
Dec 1, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 11:00 UTC
Scheduled - We will be performing non-disruptive maintenance on our cloud infrastructure in our US-West datacenter on 12/01/2018 from 11:00 to 17:00 UTC (12/01/2018 3:00AM - 9:00AM PDT).
Dec 1, 02:04 UTC
Completed - The scheduled maintenance has been completed.
Dec 1, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 03:00 UTC
Scheduled - We will be performing non-disruptive maintenance on our cloud infrastructure in our US-East datacenter on 12/01/2018 from 3:00 to 6:00 UTC (11/30/2018 10:00PM - 1:00AM EST).
Nov 28, 20:25 UTC
Nov 30, 2018
Completed - The scheduled maintenance has been completed.
Nov 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 03:00 UTC
Scheduled - We will be performing non-disruptive maintenance on our cloud infrastructure in our US-East datacenter on 11/30/2018 from 3:00 to 6:00 UTC (11/29/2018 10:00 - 1:00AM EST).
Nov 28, 20:22 UTC
Nov 29, 2018
Completed - The scheduled maintenance has been completed.
Nov 29, 11:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:00 UTC
Scheduled - Upcoming scheduled maintenance notice:

Nexmo has reported that T-mobile will be undergoing scheduled maintenance on SMS and MMS Messaging between 29-Nov-2018 07:00 UTC and 29-Nov-2018 11:00 UTC.

During this time, you may see SMS and MMS messaging delays.
Nov 27, 00:49 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 07:00 UTC
Scheduled - Our service provider has notified us that the carrier US Cellular will be performing emergency maintenance. There may be delivery delays for approximately 30 minutes during the maintenance window.
Nov 29, 03:03 UTC
Completed - The scheduled maintenance has been completed.
Nov 29, 06:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 03:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 20:26 UTC
Scheduled - We will be performing non-disruptive maintenance on our cloud infrastructure in our US-East datacenter on 11/29/2018 from 3:00 to 6:00 UTC (11/28/2018 10:00PM - 1:00AM EST).
Nov 28, 20:19 UTC
Resolved - Incident resolved

Our provider has informed us that the issue has been resolved.
Nov 29, 04:12 UTC
Investigating - Investigating - Our SMS provider has informed us of an issue impacting all long code traffic for SMS and messages to the United States. As a result of this issue, a small subset of SMS messages are not being received limited to users on Sprint (prepaid plans) and T-Mobile (prepaid or business plans)

Customer impact: Users on Sprint (prepaid plans) and T-Mobile (prepaid or business plans)
may experience SMS failures or delays.

Our provider is currently investigating the issue and we will provide update as soon as we receive more information.

Customer impact: Sprint (prepaid plans) and T-Mobile (pre-paid or business plans) may experience SMS failures or delays.
Nov 29, 01:24 UTC
Nov 28, 2018

No incidents reported.