All Systems Operational
Uptime over the past 90 days. View historical uptime.
SecureAuth Cloud Access Operational
Authentication Service Operational
Application Service Operational
Web Service Operational
AWS EC2 US1 Operational
SecureAuth Threat Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Geolocation Resolution Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Enhanced Geolocation Resolution Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
SMS Service Operational
90 days ago
100.0 % uptime
Today
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Telephony Provider SMS API Operational
3rd Party Mobile Carrier Operational
90 days ago
100.0 % uptime
Today
Telephony Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Nexmo Voice API Operational
Telephony Extension/DTMF Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Push-to-Accept (Login Requests)/Push Notification Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
X.509 Certificate Service (SHA2) Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
SecureAuth Cloud Access - Authentication Service
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SecureAuth Cloud Access - Application Service
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SecureAuth Cloud Access - Web Service
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Past Incidents
Jul 24, 2019

No incidents reported today.

Jul 23, 2019

No incidents reported.

Jul 22, 2019

No incidents reported.

Jul 21, 2019

No incidents reported.

Jul 20, 2019

No incidents reported.

Jul 19, 2019

No incidents reported.

Jul 18, 2019

No incidents reported.

Jul 17, 2019

No incidents reported.

Jul 16, 2019

No incidents reported.

Jul 15, 2019
Traffic redirection for unscheduled DB Maintenance
Resolved - This work is completed.
Jul 15, 02:20 UTC
Identified - We will be redirecting traffic from our east coast data center to the west coast for the next 2-3 hours to perform unscheduled database maintenance in the east coast data center. We do not expect this redirection to have any end-user impact. We will update this posting when the work is complete.
Jul 14, 17:47 UTC
SMS and Voice OTP delivery issues
Resolved - This issue has been traced to a monitoring issue. All services should be performing normally.
Jul 15, 02:20 UTC
Investigating - We are currently investigating a possible issue with SMS and voice One-time passcode delivery. We will update this notice as we learn more.
Jul 15, 02:07 UTC
Jul 13, 2019

No incidents reported.

Jul 12, 2019

No incidents reported.

Jul 11, 2019
Interruption of Service in Eastern Data Center
Postmortem - Read details
Jul 12, 21:00 UTC
Resolved - A fix has been implemented and tested. Traffic has been restored to the east coast data center and all services should be operating normally.
Jul 11, 04:09 UTC
Identified - At approximately 22:12 UTC internal monitoring detected a disruption in service from our East Coast data center. Investigation determined it to be related to internal database issues. We have re-directed all traffic to our west coast data center while a fix is being implemented. All services should be functioning normally. We will update this page as the situation evolves.
Jul 11, 01:56 UTC
Jul 10, 2019
Issue with One-time Passcodes
Postmortem - Read details
Jul 16, 00:16 UTC
Resolved - This incident has been resolved. RCA to follow within 24 hrs.
Jul 10, 14:51 UTC
Monitoring - The issue has been identified and a fix has been put into place. We are continuing to monitor and test intensively.
Jul 10, 14:08 UTC
Investigating - We are currently investigating an issue with One-time passcodes being delivered via SMS, Voice, and Push. We will update as we know more.
Jul 10, 13:42 UTC
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