Resolved – The incident has been resolved but our team is continuing to monitor the situation. RCA to follow once the investigation is complete.
Jan 26, 19:41 UTC
We have cut over all traffic from our US2 Datacenter to our US1 Datacenter and workaround is in place. Services are now restored and operational. We are continuing to monitor the situation and are still investigating the root cause and resolution. An RCA will be provided as soon as the investigation is complete.
Jan 26, 17:36 UTC
Intermittent Issues with Cloud Services for US-west SecureAuth cloud datacenter
Monitoring - We are currently investigating intermittent issues with cloud services impacting SMS, phone OTP, Push, Geo, Threat, Phone Fraud, certificate issuance. We will provide updates as we receive more information.
Jan 26, 17:00 UTC