Update - We are continuing to monitor for any further issues.
Oct 30, 21:31 UTC
Monitoring - A fix has been implemented and dashboard data is now displaying as expected. We will continue to monitor the results.
Oct 30, 21:31 UTC
Investigating - We are currently investigating this issue.
Oct 30, 16:51 UTC
SecureAuth Titan Services Operational
90 days ago
100.0 % uptime
Today
Dashboard Service Operational
90 days ago
100.0 % uptime
Today
Device Enrollment Service Operational
90 days ago
100.0 % uptime
Today
Fraud Service Operational
90 days ago
100.0 % uptime
Today
IP Blocking Service Operational
90 days ago
100.0 % uptime
Today
IP Intel Service Operational
90 days ago
100.0 % uptime
Today
IP Reporting Service Operational
90 days ago
100.0 % uptime
Today
Licensing Service Operational
90 days ago
100.0 % uptime
Today
Link-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
OAuth Service Operational
90 days ago
100.0 % uptime
Today
Push-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
SMS Service Operational
90 days ago
100.0 % uptime
Today
Symbol-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
Telephony Service Operational
90 days ago
100.0 % uptime
Today
User Risk Service Operational
90 days ago
100.0 % uptime
Today
User Risk Scoring Service Operational
90 days ago
100.0 % uptime
Today
User Stats Service Operational
90 days ago
100.0 % uptime
Today
SecureAuth Cloud Services Operational
90 days ago
100.0 % uptime
Today
3rd Party Mobile Carrier Operational
Enhanced Geolocation Resolution Service - US1 Operational
90 days ago
100.0 % uptime
Today
Enhanced Geolocation Resolution Service - US2 Operational
90 days ago
100.0 % uptime
Today
Fraud Service - US1 Operational
90 days ago
100.0 % uptime
Today
Fraud Service - US2 Operational
90 days ago
100.0 % uptime
Today
Geolocation Resolution Service - US1 Operational
90 days ago
100.0 % uptime
Today
Geolocation Resolution Service - US2 Operational
90 days ago
100.0 % uptime
Today
Nexmo Voice API Operational
Push-to-Accept Service - US1 ? Operational
90 days ago
100.0 % uptime
Today
Push-to-Accept Service - US2 ? Operational
90 days ago
100.0 % uptime
Today
SMS Service - US1 Operational
90 days ago
100.0 % uptime
Today
SMS Service - US2 Operational
90 days ago
100.0 % uptime
Today
Telephony Extension/DTMF Service - US1 Operational
90 days ago
100.0 % uptime
Today
Telephony Extension/DTMF Service - US2 Operational
90 days ago
100.0 % uptime
Today
Telephony Provider SMS API Operational
Telephony Service - US1 Operational
90 days ago
100.0 % uptime
Today
Telephony Service - US2 Operational
90 days ago
100.0 % uptime
Today
Threat Service - US1 Operational
90 days ago
100.0 % uptime
Today
Threat Service - US2 Operational
90 days ago
100.0 % uptime
Today
X.509 Certificate Service (SHA2) - US1 Operational
90 days ago
100.0 % uptime
Today
X.509 Certificate Service (SHA2) - US2 Operational
90 days ago
100.0 % uptime
Today
SecureAuth IdP Frontend Services Operational
90 days ago
100.0 % uptime
Today
SecureAuth Web Admin Operational
90 days ago
100.0 % uptime
Today
SecureAuth Application Templates Operational
90 days ago
100.0 % uptime
Today
GitHub Git Operations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Dec 1, 2020

No incidents reported today.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020

No incidents reported.

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 03:54 UTC
Monitoring - We are currently monitoring intermittent issues with cloud services impacting SMS, phone OTP, Push, Geo, Threat, Phone Fraud, certificate issuance. We will provide updates as we receive more information.

Customer Impact:
- End users may experience failures when requesting OTP via phone, SMS or push
- Geo and threat services may not respond, but should fail open on the IdP side resulting in no end user impact.
- Phone Fraud may not respond, and could impact user logon experience for interactive and API based logons that leverage this service

Platforms Affected:
- IdP v9.3 and below
Nov 20, 00:52 UTC
Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.