All Systems Operational
SecureAuth Cloud Access Operational
Authentication Service Operational
Application Service Operational
Web Service Operational
AWS EC2 US East Operational
SecureAuth Threat Service Operational
SecureAuth US East Datacenter Operational
SecureAuth US West Datacenter Operational
Geolocation Resolution Service Operational
SecureAuth US East Datacenter Operational
SecureAuth US West Datacenter Operational
Enhanced Geolocation Resolution Service Operational
SecureAuth US East Datacenter Operational
SecureAuth US West Datacenter Operational
SMS Service Operational
SecureAuth US East Datacenter Operational
SecureAuth US West Datacenter Operational
Nexmo SMS API Operational
Telephony Service Operational
SecureAuth US East Datacenter Operational
SecureAuth US West Datacenter Operational
Nexmo Voice API Operational
Telephony Extension/DTMF Service Operational
SecureAuth US East Datacenter Operational
SecureAuth US West Datacenter Operational
Push-to-Accept (Login Requests)/Push Notification Service Operational
SecureAuth US East Datacenter Operational
SecureAuth US West Datacenter Operational
X.509 Certificate Service (SHA2) Operational
SecureAuth US East Datacenter Operational
SecureAuth US West Datacenter Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
SecureAuth Cloud Access - Authentication Service
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SecureAuth Cloud Access - Application Service
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SecureAuth Cloud Access - Web Service
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Past Incidents
Feb 20, 2019

No incidents reported today.

Feb 19, 2019
SMS Latency
Resolved - Feb 19, 14:15 UTC
Resolved - The issue has been identified and resolved. We are continuing to monitor closely.

Feb 19, 13:30 UTC
Investigating - SecureAuth is investigating intermittent issues with SMS and are working to resolve the issue. As a result, users may not receive SMS messages when requested.

Customer impact: End users may have experienced failures or delays when requesting OTP via SMS
Feb 19, 13:30 UTC
Delayed SMS Delivery - Verizon
Resolved - This incident has been resolved.
Feb 19, 11:27 UTC
Monitoring - Our monitoring has detected delayed SMS delivery for Verizon customers and possibly other phone carriers. We are continuing to monitor the situation. Voice and other delivery methods are unaffected.

Customer Impact: Verizon users may experience delays receiving SMS OTPs
Feb 18, 22:01 UTC
Feb 18, 2019
Partial SMS Outage
Resolved - This incident has been resolved. We will continue to monitor and a RCA will follow.
Feb 18, 19:13 UTC
Monitoring - A fix has been implemented. The outage may have affected some users between 13:18 EST and 13:53 EST
Feb 18, 19:12 UTC
Identified - The issue was identified as a problem with our SMS provider.
Feb 18, 19:10 UTC
Investigating - We are currently investigating this issue.
Feb 18, 19:09 UTC
Feb 17, 2019

No incidents reported.

Feb 16, 2019

No incidents reported.

Feb 15, 2019

No incidents reported.

Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019
USA SMS - AT&T Carrier Planned Maintenance Sunday, 02/10/19 8:00PM - 10:00PM PDT
Completed - The scheduled maintenance has been completed.
Feb 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 04:00 UTC
Scheduled - Our SMS provider has informed us of an upcoming scheduled maintenance

Between 4:00 am on 2/11/2019 until 6:00 am UTC on 2/11/2019 (02/10/19 8:00PM - 10:00PM PDT), the AT&T carrier partner will be performing maintenance on SMS Messaging.

Customer Impact: During the maintenance window, there may be periods of latency for both inbound and outbound SMS, from/towards AT&T USA end users. Any affected SMS will be queued for delivery throughout the maintenance and delivered as soon as possible once the maintenance is complete.
Feb 5, 21:23 UTC
Feb 10, 2019

No incidents reported.

Feb 9, 2019

No incidents reported.

Feb 8, 2019
February 8, 2019 1:30 UTC - Delayed One-Time Passcodes for some users
Resolved - On February 8, 2019 at approximately 1:30 UTC our primary data center suffered a partial outage that resulted in delayed or missed One-Time Passcodes for some users. The situation was resolved at approximately 02:45 UTC and operations returned to normal. A full RCA will be posted by 20:00 UTC February 8, 2019.
Feb 8, 07:35 UTC
Feb 7, 2019

No incidents reported.

Feb 6, 2019
SMS and MMS emergency maintenance affecting AT&T, USA
Completed - The scheduled maintenance has been completed.
Feb 6, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 07:30 UTC
Scheduled - SMS and MMS emergency maintenance affecting AT&T, USA

An emergency maintenance with our SMS Provider's local operator in US will be occur between 6am - 12pm UTC , you may experience delays in delivery of outbound/Inbound SMS to AT&T USA

Customer Impact: Delays on outbound and inbound SMS via Toll Free Numbers and short codes, to AT&T. Other SMS services or carriers are not impacted.
Feb 6, 07:22 UTC
US AT&T Emergency Maintenance - Toll Free Numbers/Shortcodes
Resolved - This incident has been resolved.
Feb 6, 05:57 UTC
Investigating - Our SMS provider has informed us that due to an emergency maintenance with their local operator in the US, users may experience delays in delivery of outbound/Inbound SMS to AT&T USA

Customer Impact: AT&T users may experience delays on outbound and inbound SMS via Toll Free Numbers and shortcodes. Other SMS carriers are not impacted.

The carriers are aware of this issue and are working to resolve it as soon as possible. There is currently no estimated time to resolution.

An update will be provided as soon as we have more information.
Feb 5, 23:37 UTC
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