All Systems Operational
Uptime over the past 90 days. View historical uptime.
SecureAuth Cloud Access Operational
Authentication Service Operational
Application Service Operational
Web Service Operational
AWS EC2 US1 Operational
SecureAuth Threat Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Geolocation Resolution Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Enhanced Geolocation Resolution Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
SMS Service Operational
90 days ago
100.0 % uptime
Today
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Telephony Provider SMS API Operational
3rd Party Mobile Carrier Operational
90 days ago
100.0 % uptime
Today
Telephony Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Nexmo Voice API Operational
Telephony Extension/DTMF Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Push-to-Accept (Login Requests)/Push Notification Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
X.509 Certificate Service (SHA2) Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
SecureAuth Cloud Access - Authentication Service
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SecureAuth Cloud Access - Application Service
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SecureAuth Cloud Access - Web Service
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Past Incidents
Jun 17, 2019

No incidents reported today.

Jun 16, 2019

No incidents reported.

Jun 15, 2019
Push and Push to Accept latency or failures for US-West Datacenter
Resolved - The impacted services are operating normally.
Jun 15, 03:53 UTC
Monitoring - We have identified the cause of the service degradation, and applied a fix. We are currently monitoring the service to ensure that it does not re-occur.
Jun 14, 15:56 UTC
Update - We are continuing to investigate. Customers that encounter issues with Push may want to utilize text message until this is resolved.

Customer impact:
- End users may experience failures when requesting Push OTP or Push to Accept requests
Jun 14, 14:59 UTC
Investigating - Investigating - SecureAuth is investigating intermittent issues with Push OTP or Push to Accept. We are working to resolve the issue. As a result users may not receive Push OTP or Push to Accept requests when requested.

Customer impact:
- End users may experience failures when requesting Push OTP or Push to Accept requests
Jun 14, 03:24 UTC
Jun 13, 2019
Possible issues with authentication application
Resolved - We have resolved the issue and will continue monitoring the health of these services. Authentication requests are processing normally now.
Jun 13, 20:55 UTC
Investigating - We are currently investigating an issue where users may not receive authentication requests while using the IOS or Android mobile authentication applications. SMS and other authentication methods are not experiencing issues.
Jun 13, 17:29 UTC
Jun 12, 2019

No incidents reported.

Jun 11, 2019

No incidents reported.

Jun 10, 2019

No incidents reported.

Jun 9, 2019

No incidents reported.

Jun 8, 2019

No incidents reported.

Jun 7, 2019

No incidents reported.

Jun 6, 2019
Slow SMS Delivery
Resolved - The incident has been identified and resolved.
Jun 6, 21:58 UTC
Investigating - We are currently experiencing slow SMS delivery times to some carriers and are investigating the issue.
Jun 6, 21:39 UTC
Jun 5, 2019
US SMS Delays on AT&T
Resolved - This incident has been resolved.
Jun 5, 01:56 UTC
Monitoring - We have identified the root cause and switched to a working provider. We are currently monitoring the situation and will continue to make changes as needed to ensure proper delivery of SMS OTPs.
Jun 4, 17:55 UTC
Investigating - We are seeing delays or failures delivering SMS OTPs to AT&T subscribers across all of our providers. We are currently investigating the issue and will update when we have more information.

Customer Impact: Users on the AT&T network may experience delays or failures receiving SMS OTPs.
Jun 4, 16:57 UTC
Jun 3, 2019

No incidents reported.

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