All Systems Operational
Uptime over the past 90 days. View historical uptime.
Workforce Operational
90 days ago
99.95 % uptime
Today
SMS Operational
90 days ago
99.98 % uptime
Today
Voice Operational
90 days ago
99.98 % uptime
Today
Push Operational
90 days ago
99.98 % uptime
Today
Certificate Enrollment Operational
90 days ago
100.0 % uptime
Today
Link-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
100.0 % uptime
Today
Kerberos Authentication Operational
90 days ago
100.0 % uptime
Today
FIDO WebAuthn Operational
90 days ago
100.0 % uptime
Today
Cloud IdP Operational
90 days ago
99.98 % uptime
Today
Mobile App Operational
90 days ago
99.6 % uptime
Today
CIAM Operational
90 days ago
99.97 % uptime
Today
US Region Operational
90 days ago
100.0 % uptime
Today
EU Region Operational
90 days ago
99.91 % uptime
Today
AU Region Operational
90 days ago
100.0 % uptime
Today
Passwordless Operational
90 days ago
99.99 % uptime
Today
Mobile App Operational
90 days ago
100.0 % uptime
Today
Device Trust Operational
90 days ago
100.0 % uptime
Today
Application Operational
90 days ago
99.98 % uptime
Today
Push Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 3, 2024

No incidents reported today.

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024
Mobile Carrier Widespread Outage - Verizon Wireless - United States (US)
Resolved - Verizon has reported that they have fully restored their services.
Sep 30, 21:21 PDT
Monitoring - We are aware of a widespread outage affecting Verizon Wireless in the United States. This may impact voice and SMS delivery to Verizon users.
Sep 30, 09:21 PDT
Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024
Database Maintenance for SecureAuth CIAM in European Region
Completed - The scheduled maintenance has been completed.
Sep 25, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 21:00 PDT
Scheduled - We will be conducting pre-scheduled maintenance on the Main Database during this period to address and mitigate the instability observed recently.
Sep 25, 20:54 PDT
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024
New Mobile App Version Issues
Postmortem - Read details
Sep 20, 16:15 PDT
Resolved - We are now moving this incident to resolved. Support and Engineering teams will continue monitor the situation closely.

If you have any further issues, please contact support at https://support.secureauth.com. An RCA will be provided shortly.
Sep 20, 16:08 PDT
Monitoring - Version 25.1.18 of the Authenticate App has been released. Impacted users must update to this version to restore their accounts.
If this does not resolve your issue or if you have additional questions, please report the issue at https://support.secureauth.com.
An RCA for this incident will be provided once our internal investigation is complete.
Sep 19, 17:23 PDT
Update - Status Update:

1. We attempted to revert to the previous version as an initial interim mitigation to restore functionality to impacted users as quickly as possible. Upon revert efforts, it was determined that this option is not viable due to technical complications brought on by the update.

2. The team has now shifted focus to provide patch for the Authenticate app. Our development teams are actively working to provide the release of the hotfix as soon as possible. We will continue to provide updates to you as we receive more information.
Sep 19, 15:19 PDT
Update - We are continuing to work on a fix for this issue.
Sep 19, 15:16 PDT
Update - We've submitted a rolled back version of the mobile application to Apple. We are awaiting Apple's review and approval.
We will update the status once available in the App Store.
Sep 19, 12:40 PDT
Identified - We've been alerted to an issue with the new release of our Authenticate application. We believe this issue is for iOS only. Android devices do not seem to be impacted at this time.

We are rolling back our versioning. Until further notice, don't update the to new version of Authenticate application, 25.0.18.

If you are affected by this, other MFA methods (eg. SMS, Voice) outside of the mobile app remain operational.
Sep 19, 11:21 PDT
Sep 19, 2024
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