Update - We are continuing to monitor for any further issues.
Sep 13, 03:55 UTC
Monitoring - A workaround has been applied. We will monitor until permanent fix is implemented.
No impact on SMS Service
Next Update in 24hs.
Sep 11, 22:54 UTC
Update - We are still awaiting our vendor for a permanent fix for this issue.
SMS Service still fully operational.
Sep 11, 14:57 UTC
Identified - The issue has been identified and we are working into design a fix to implement.
SMS Service remains operational as per manual testings
Sep 11, 10:57 UTC
Investigating - We are currently investigating SMS delivery Real Time Monitoring issues. Our automated monitoring capabilities were reduced and our service provider is currently investigating the issue, and we will provide an update as soon as we receive more information.
There is currently no SMS delivery issues so far.
Sep 11, 04:08 UTC
SecureAuth Cloud Access Operational
Authentication Service Operational
Application Service Operational
Web Service Operational
AWS EC2 US1 Operational
SecureAuth Threat Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Geolocation Resolution Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Enhanced Geolocation Resolution Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
SMS Service Operational
90 days ago
100.0 % uptime
Today
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Telephony Provider SMS API Operational
3rd Party Mobile Carrier Operational
90 days ago
100.0 % uptime
Today
Telephony Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Nexmo Voice API Operational
Telephony Extension/DTMF Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Push-to-Accept (Login Requests)/Push Notification Service Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
X.509 Certificate Service (SHA2) Operational
SecureAuth US1 Datacenter Operational
SecureAuth US2 Datacenter Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
SecureAuth Cloud Access - Authentication Service
Fetching
SecureAuth Cloud Access - Application Service
Fetching
SecureAuth Cloud Access - Web Service
Fetching
Past Incidents
Sep 22, 2019

No incidents reported today.

Sep 21, 2019

No incidents reported.

Sep 20, 2019

No incidents reported.

Sep 19, 2019

No incidents reported.

Sep 18, 2019

No incidents reported.

Sep 17, 2019

No incidents reported.

Sep 16, 2019

No incidents reported.

Sep 15, 2019

No incidents reported.

Sep 14, 2019

No incidents reported.

Sep 12, 2019

No incidents reported.

Sep 10, 2019

No incidents reported.

Sep 9, 2019
Resolved - This incident has been resolved.
Sep 9, 21:54 UTC
Update - We are continuing to work on a fix for this issue.
Sep 9, 21:49 UTC
Update - We are continuing to work on a fix for this issue.
Sep 9, 17:55 UTC
Identified - We are currently investigating intermittent issues with cloud services. Current services that may be impacted are Push services. We will provide updates as we receive more information.
Sep 9, 17:54 UTC
Sep 8, 2019

No incidents reported.