Investigating - Investigating:
Users using Android mobile devices or tablets may encounter Push notification failures.

User Impact:
Users using Android mobile devices or tablets may be unable to log on using Push2Accept or Symbol2Accept due to push notification failures. The issue may manifest itself in a number of ways:
1. In some cases, the push notification may not be received
2. In some cases, pressing “accept” or pressing the symbol, the user will not be logged in, no error will be displayed on the mobile device
3. In some cases, pressing “accept” or pressing the symbol, the user will not be logged in, an error may be displayed on the mobile device

Preliminary RCA:
This issue is caused by the Android OS app update process. For some devices, when the app is updated, the unique identifier used to validate the device to our cloud is modified by the Android OS, resulting in push notifications failing. The SecureAuth development team is currently investigating this issue with the Google Android team.

Remediation:
Users must reenroll the impacted devices
Nov 16, 18:52 UTC
SecureAuth Titan Services Operational
90 days ago
99.99 % uptime
Today
Dashboard Service Operational
90 days ago
99.91 % uptime
Today
Device Enrollment Service Operational
90 days ago
100.0 % uptime
Today
Fraud Service Operational
90 days ago
100.0 % uptime
Today
IP Blocking Service Operational
90 days ago
100.0 % uptime
Today
IP Intel Service Operational
90 days ago
100.0 % uptime
Today
IP Reporting Service Operational
90 days ago
100.0 % uptime
Today
Licensing Service Operational
90 days ago
100.0 % uptime
Today
Link-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
OAuth Service Operational
90 days ago
100.0 % uptime
Today
Push-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
SMS Service Operational
90 days ago
100.0 % uptime
Today
Symbol-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
Telephony Service Operational
90 days ago
100.0 % uptime
Today
User Risk Service Operational
90 days ago
100.0 % uptime
Today
User Risk Scoring Service Operational
90 days ago
100.0 % uptime
Today
User Stats Service Operational
90 days ago
100.0 % uptime
Today
Transaction Service ? Operational
90 days ago
100.0 % uptime
Today
SecureAuth Cloud Services Operational
90 days ago
99.98 % uptime
Today
3rd Party Mobile Carrier Operational
Enhanced Geolocation Resolution Service - US1 Operational
90 days ago
99.98 % uptime
Today
Enhanced Geolocation Resolution Service - US2 Operational
90 days ago
99.98 % uptime
Today
Fraud Service - US1 Operational
90 days ago
99.98 % uptime
Today
Fraud Service - US2 Operational
90 days ago
99.98 % uptime
Today
Geolocation Resolution Service - US1 Operational
90 days ago
100.0 % uptime
Today
Geolocation Resolution Service - US2 Operational
90 days ago
100.0 % uptime
Today
Nexmo Voice API Operational
Push-to-Accept Service - US1 ? Operational
90 days ago
99.94 % uptime
Today
Push-to-Accept Service - US2 ? Operational
90 days ago
99.94 % uptime
Today
SMS Service - US1 Operational
90 days ago
99.98 % uptime
Today
SMS Service - US2 Operational
90 days ago
99.98 % uptime
Today
Telephony Extension/DTMF Service - US1 Operational
90 days ago
100.0 % uptime
Today
Telephony Extension/DTMF Service - US2 Operational
90 days ago
100.0 % uptime
Today
Telephony Provider SMS API Operational
Telephony Service - US1 Operational
90 days ago
100.0 % uptime
Today
Telephony Service - US2 Operational
90 days ago
100.0 % uptime
Today
Threat Service - US1 Operational
90 days ago
99.98 % uptime
Today
Threat Service - US2 Operational
90 days ago
99.98 % uptime
Today
X.509 Certificate Service (SHA2) - US1 Operational
90 days ago
100.0 % uptime
Today
X.509 Certificate Service (SHA2) - US2 Operational
90 days ago
100.0 % uptime
Today
SecureAuth IdP Frontend Services Operational
90 days ago
100.0 % uptime
Today
SecureAuth Web Admin Operational
90 days ago
100.0 % uptime
Today
SecureAuth Application Templates Operational
90 days ago
100.0 % uptime
Today
GitHub Git Operations Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
US2 DNS Cutover to AWS Dec 9, 19:00-20:00 UTC
SecureAuth will be routing all traffic currently to US2 to services in AWS data centers. Please ensure the proper IPs are whitelisted or service will be disrupted. Follow the documentation linked below for more details. https://docs.secureauth.com/2104/en/secureauth-cloud-services.html#allowed-urls-and-ip-addresses-for-secureauth-cloud-services
Posted on Dec 1, 19:20 UTC
Past Incidents
Dec 9, 2021

No incidents reported today.

Dec 8, 2021
Postmortem - Read details
Dec 8, 23:12 UTC
Resolved - AWS service has been fully restored and all SecureAuth services returned back to normal.
Dec 8, 17:44 UTC
Update - We are continuing to monitor for any further issues.
Dec 7, 19:39 UTC
Monitoring - AWS has restored some of the impacted services but has no ETA on full resolution. We will continue to monitor.
Dec 7, 19:36 UTC
Update - We are continuing to investigate this issue.
Dec 7, 18:22 UTC
Update - AWS is encountering networking issues in US-East-1 region and impacted several services. There is currently no ETA from AWS on the resolution timeline.
Dec 7, 17:19 UTC
Update - We are continuing to investigate this issue.
Dec 7, 16:54 UTC
Investigating - We are investigating increased error rates in SecureAuth Identity Platform and selected Cloud Services.
Dec 7, 16:37 UTC
Dec 7, 2021

Unresolved incident: Android Mobile App (Authenticate) Update Issue.

Dec 6, 2021

No incidents reported.

Dec 5, 2021

No incidents reported.

Dec 4, 2021

No incidents reported.

Dec 3, 2021

No incidents reported.

Dec 2, 2021

No incidents reported.

Dec 1, 2021

No incidents reported.

Nov 30, 2021

No incidents reported.

Nov 29, 2021

No incidents reported.

Nov 28, 2021

No incidents reported.

Nov 27, 2021

No incidents reported.

Nov 26, 2021

No incidents reported.

Nov 25, 2021

No incidents reported.