All Systems Operational
SecureAuth Titan Services Operational
90 days ago
100.0 % uptime
Today
Dashboard Service Operational
90 days ago
100.0 % uptime
Today
Device Enrollment Service Operational
90 days ago
100.0 % uptime
Today
Fraud Service Operational
90 days ago
100.0 % uptime
Today
IP Blocking Service Operational
90 days ago
100.0 % uptime
Today
IP Intel Service Operational
90 days ago
100.0 % uptime
Today
IP Reporting Service Operational
90 days ago
100.0 % uptime
Today
Licensing Service Operational
90 days ago
100.0 % uptime
Today
Link-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
OAuth Service Operational
90 days ago
100.0 % uptime
Today
Push-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
SMS Service Operational
90 days ago
100.0 % uptime
Today
Symbol-to-Accept Service Operational
90 days ago
100.0 % uptime
Today
Telephony Service Operational
90 days ago
100.0 % uptime
Today
User Risk Service Operational
90 days ago
100.0 % uptime
Today
User Risk Scoring Service Operational
90 days ago
100.0 % uptime
Today
User Stats Service Operational
90 days ago
100.0 % uptime
Today
Transaction Service ? Operational
90 days ago
100.0 % uptime
Today
Titan Proxy Services (SA IdP 9.3 and older only) Operational
90 days ago
100.0 % uptime
Today
SecureAuth Polaris Services ? Operational
90 days ago
99.99 % uptime
Today
FIDO Service ? Operational
Mobile Services ? Operational
SaaS IdP Broker ? Operational
90 days ago
100.0 % uptime
Today
Polaris Base Infrastructure Operational
90 days ago
99.98 % uptime
Today
SecureAuth IdP Frontend Services Operational
90 days ago
100.0 % uptime
Today
SecureAuth Web Admin Operational
90 days ago
100.0 % uptime
Today
SecureAuth Application Templates Operational
90 days ago
100.0 % uptime
Today
SecureAuth Cloud Services Operational
90 days ago
100.0 % uptime
Today
3rd Party Mobile Carrier Operational
Enhanced Geolocation Resolution Service - US1 Operational
90 days ago
100.0 % uptime
Today
Enhanced Geolocation Resolution Service - US2 Operational
90 days ago
100.0 % uptime
Today
Fraud Service - US1 Operational
90 days ago
100.0 % uptime
Today
Fraud Service - US2 Operational
90 days ago
100.0 % uptime
Today
Geolocation Resolution Service - US1 Operational
90 days ago
100.0 % uptime
Today
Geolocation Resolution Service - US2 Operational
90 days ago
100.0 % uptime
Today
Nexmo Voice API Operational
Push-to-Accept Service - US1 ? Operational
90 days ago
100.0 % uptime
Today
Push-to-Accept Service - US2 ? Operational
90 days ago
100.0 % uptime
Today
SMS Service - US1 Operational
90 days ago
100.0 % uptime
Today
SMS Service - US2 Operational
90 days ago
100.0 % uptime
Today
Telephony Extension/DTMF Service - US1 Operational
90 days ago
100.0 % uptime
Today
Telephony Extension/DTMF Service - US2 Operational
90 days ago
100.0 % uptime
Today
Telephony Provider SMS API Operational
Telephony Service - US1 Operational
90 days ago
100.0 % uptime
Today
Telephony Service - US2 Operational
90 days ago
100.0 % uptime
Today
Threat Service - US1 Operational
90 days ago
100.0 % uptime
Today
Threat Service - US2 Operational
90 days ago
100.0 % uptime
Today
X.509 Certificate Service (SHA2) - US1 Operational
90 days ago
100.0 % uptime
Today
X.509 Certificate Service (SHA2) - US2 Operational
90 days ago
100.0 % uptime
Today
Operator Alerts ? Operational
SaaS/Full Cloud Components Operational
90 days ago
100.0 % uptime
Today
SaaS/Full Cloud Identity Platform ? Operational
90 days ago
100.0 % uptime
Today
SecureAuth Connector ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Scheduled Maintenance Window for 3/29/2024 Mar 29, 2024 21:00 - Mar 30, 2024 03:00 PDT
Scheduled - SecureAuth will carry out maintenance on SA IdP production cloud environment on Friday, March 29th between 9:00 PM PT to Saturday, March 30th 3:00 AM PT. During this window the SecureAuth team will perform infrastructure maintenance on Kubernetes container orchestration systems. We do not anticipate a service interruption during this period. Please reach out to the customer success team at support@secureauth.com if you have any questions.
Posted on Mar 22, 2024 - 09:45 PDT
Scheduled Maintenance Window for 4/5/2024 Apr 5, 2024 21:00 - Apr 6, 2024 03:00 PDT
Scheduled - SecureAuth will carry out maintenance on SA IdP production cloud environment on Friday, April 5th between 9:00 PM PT and April 6th 3:00 AM PT. During this window the SecureAuth team will perform infrastructure maintenance on Kubernetes container orchestration systems. We do not anticipate a service interruption during this period. Please reach out to the customer success team at support@secureauth.com if you have any questions.
Posted on Mar 28, 2024 - 13:58 PDT
Past Incidents
Mar 29, 2024

No incidents reported today.

Mar 28, 2024

No incidents reported.

Mar 27, 2024

No incidents reported.

Mar 26, 2024
Resolved - General Statement

During the procurement of a new production region (APAC), an incorrect DNS change was applied to one of our DNS providers (AWS Route53). This led to intermittent DNS resolution issues, affecting customer reachability of IdP services. Due to the nature of DNS propagation, and the intermittentness of the issue, a delay of our monitors' ability to detect the problem occurred. Once identified, the DNS change was reverted, and DNS propagation of the fix began, completing at approximately 10:30AM PST.

Timeline of Events

Mar 26 7:30 PST Incorrect DNS change applied to Route53
Mar 26 8:30 PST DevOps team began diagnosing the issue
Mar 26 8:55 PST DevOps team removed duplicate record
Mar 26 10:30 PST DNS Propagation appears complete.

Corrective Actions

Additional approvals required for any DNS changes.
Review opportunity to expand endpoint monitoring from multiple regions and DNS name servers.

Mar 26, 11:18 PDT
Monitoring - We are aware of ongoing intermittent DNS issues affecting various services. We have found the root of the issue and implemented a fix. Please allow for DNS propagation of the fix. We will continue to monitor.
Mar 26, 09:27 PDT
Mar 25, 2024

No incidents reported.

Mar 24, 2024

No incidents reported.

Mar 23, 2024

No incidents reported.

Mar 22, 2024

No incidents reported.

Mar 21, 2024
Completed - The scheduled maintenance has been completed.
Mar 21, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 PDT
Scheduled - Scheduled - SecureAuth will carry out maintenance on SA IDP production cloud environment on Thursday, March 21st between 8:00 PM to Thursday, March 21st 11:00 PM Pacific Time. During this window the SecureAuth team will perform an Update on shared services to latest versions. We do not anticipate any downtime during this upgrade. Please reach out to the customer success team at support@secureauth.com, if you have any questions.
Mar 14, 09:52 PDT
Mar 20, 2024

No incidents reported.

Mar 19, 2024

No incidents reported.

Mar 18, 2024

No incidents reported.

Mar 17, 2024

No incidents reported.

Mar 16, 2024

No incidents reported.

Mar 15, 2024

No incidents reported.