Partial SMS Outage

Incident Report for SecureAuth Service

Resolved

This incident has been resolved. We will continue to monitor and a RCA will follow.

Posted Feb 18, 2019 - 11:13 PST

Monitoring

A fix has been implemented. The outage may have affected some users between 13:18 EST and 13:53 EST

Posted Feb 18, 2019 - 11:12 PST

Identified

The issue was identified as a problem with our SMS provider.

Posted Feb 18, 2019 - 11:10 PST

Investigating

We are currently investigating this issue.

Posted Feb 18, 2019 - 11:09 PST

This incident affected: SecureAuth Cloud Services (SMS Service - US1, SMS Service - US2, Telephony Provider SMS API).