A fix has been implemented and we are monitoring the results.
Posted Nov 02, 2018 - 09:34 PDT
Identified
The issue has been identified as an issue with our Telephony provider. We've switched to a backup provider and the issue appears to be resolved.
Posted Nov 02, 2018 - 09:34 PDT
Update
SecureAuth has confirmed intermittent issues with Voice OTP (TTS) and are working to resolve the issue. As a result, users may not receive Voice messages when requested.
Posted Nov 02, 2018 - 08:25 PDT
Investigating
We are currently investigating this issue.
Posted Nov 02, 2018 - 07:09 PDT
This incident affected: SecureAuth Cloud Services (Nexmo Voice API, SMS Service - US1, SMS Service - US2, Telephony Service - US1, Telephony Service - US2).