A workaround has been implemented and we are monitoring the results.
Posted Oct 13, 2019 - 13:45 PDT
Update
We are currently investigating SMS delivery issues to (CARRIER) users. Our service provider is currently investigating the issue, and we will provide an update as soon as we receive more information. Meanwhile a workarround is been implemented .
Posted Oct 13, 2019 - 13:13 PDT
Investigating
We are currently investigating SMS delivery issues to (CARRIER) users. Our service provider is currently investigating the issue, and we will provide an update as soon as we receive more information.
Posted Oct 13, 2019 - 12:53 PDT
This incident affected: SecureAuth Cloud Services (3rd Party Mobile Carrier, SMS Service - US1, SMS Service - US2, Telephony Provider SMS API).