Our SMS provider has informed us that a fix has been implemented and we are monitoring the results.
Posted Jan 30, 2019 - 09:45 PST
Identified
Incident status: Identified Our SMS provider has informed us that the carrier has scheduled a timeline to fix this issue, it will be done between 30th January 06:00 and 11:00 GMT.
During the period, there may be intermittent deliveries to T-Mobile USA.
Customer impact: intermittent SMS delivery for T-Mobile USA during scheduled timeline (January 06:00 - 11:00 GMT)
Posted Jan 29, 2019 - 20:50 PST
Update
We are continuing to investigate this issue.
Posted Jan 29, 2019 - 16:43 PST
Investigating
We have been informed by our SMS Provider about an issue impacting the following carrier: T-Mobile USA. As a result of the issue, outbound messages via Shortcodes may experience delays.
We will issue an update as soon as one is available.
Customer impact: End users with T-Mobile may have delays or not receive SMS messages.
Posted Jan 29, 2019 - 16:28 PST
This incident affected: SecureAuth Cloud Services (SMS Service - US1, SMS Service - US2).