Planned Maintenance on 11/18/18
Scheduled Maintenance Report for SecureAuth Service
The scheduled maintenance has been completed.
Posted 6 months ago. Nov 18, 2018 - 05:18 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 6 months ago. Nov 18, 2018 - 02:00 UTC
We will be undergoing scheduled maintenance during this time.
Posted 6 months ago. Nov 16, 2018 - 22:16 UTC
On Sunday, November 18, 2018, at 02:00UTC (11/17/18 at 9:00PM EST) SecureAuth will be conducting scheduled maintenance on our Central Database. At that time, all customer IdP appliances will be redirected to our US-West datacenter. The US-East datacenter will be completely unavailable.

The services provided by these datacenters include SMS, TTS, push notifications, certificate services and others.

The maintenance should take approximately 3 hours. When completed, all customers will be rebalanced across both datacenters.

No customer impact is anticipated.

As previously notified, it is critical that all SecureAuth datacenter IP addresses be whitelisted to ensure continuity of service and high availability to the SecureAuth cloud datacenters.

Below is the list of all IP addresses that need to be accessible by SecureAuth IdP appliance(s) over TCP ports 80 and 443. These IP addresses are used for communications between the SecureAuth IdP Appliance(s) and the SecureAuth Cloud Service Endpoints.

If your environment includes software firewall(s), physical firewall(s), and / or proxies, please verify that outbound rules are configured to accommodate the IPs listed below.

Questions? Please contact SecureAuth Support for assistance by email (, through our portal (, or by phone (866) 859-1526.
Posted 6 months ago. Nov 14, 2018 - 19:25 UTC
This scheduled maintenance affected: SMS Service (SecureAuth US1 Datacenter), Enhanced Geolocation Resolution Service (SecureAuth US1 Datacenter), Telephony Extension/DTMF Service (SecureAuth US1 Datacenter), Geolocation Resolution Service (SecureAuth US1 Datacenter), Push-to-Accept (Login Requests)/Push Notification Service (SecureAuth US1 Datacenter), SecureAuth Threat Service (SecureAuth US1 Datacenter), Telephony Service (SecureAuth US1 Datacenter), and X.509 Certificate Service (SHA2) (SecureAuth US1 Datacenter).