Planned Maintenance on 11/18/18
Scheduled Maintenance Report for SecureAuth Service
Completed
The scheduled maintenance has been completed.
Posted 24 days ago. Nov 18, 2018 - 05:18 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 24 days ago. Nov 18, 2018 - 02:00 UTC
Update
We will be undergoing scheduled maintenance during this time.
Posted 25 days ago. Nov 16, 2018 - 22:16 UTC
Scheduled
On Sunday, November 18, 2018, at 02:00UTC (11/17/18 at 9:00PM EST) SecureAuth will be conducting scheduled maintenance on our Central Database. At that time, all customer IdP appliances will be redirected to our US-West datacenter. The US-East datacenter will be completely unavailable.

The services provided by these datacenters include SMS, TTS, push notifications, certificate services and others.

The maintenance should take approximately 3 hours. When completed, all customers will be rebalanced across both datacenters.

No customer impact is anticipated.

As previously notified, it is critical that all SecureAuth datacenter IP addresses be whitelisted to ensure continuity of service and high availability to the SecureAuth cloud datacenters.

Below is the list of all IP addresses that need to be accessible by SecureAuth IdP appliance(s) over TCP ports 80 and 443. These IP addresses are used for communications between the SecureAuth IdP Appliance(s) and the SecureAuth Cloud Service Endpoints.


If your environment includes software firewall(s), physical firewall(s), and / or proxies, please verify that outbound rules are configured to accommodate the IPs listed below.


34.212.120.216

34.215.233.46

35.170.216.14

35.172.189.69

35.172.253.27

52.39.105.166

52.43.188.66

52.70.56.97

146.88.110.112

146.88.110.114

162.216.42.110

162.216.42.111

208.74.31.114

208.82.207.89


Questions? Please contact SecureAuth Support for assistance by email (support@secureauth.com), through our portal (support.secureauth.com), or by phone (866) 859-1526.
Posted 28 days ago. Nov 14, 2018 - 19:25 UTC
This scheduled maintenance affected: X.509 Certificate Service (SHA2) (SecureAuth US East Datacenter), SecureAuth Threat Service (SecureAuth US East Datacenter), Telephony Service (SecureAuth US East Datacenter), Telephony Extension/DTMF Service (SecureAuth US East Datacenter), SMS Service (SecureAuth US East Datacenter), Geolocation Resolution Service (SecureAuth US East Datacenter), Push-to-Accept (Login Requests)/Push Notification Service (SecureAuth US East Datacenter), and Enhanced Geolocation Resolution Service (SecureAuth US East Datacenter).