Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 25, 2019 - 01:30 UTC
On April 25, 2019 01:30 - 08:30 UTC, we will be undergoing maintenance at our US-West datacenters. At that time, all customer IdP appliances will be redirected to our US-East datacenter. The US-West datacenter will be completely unavailable.
The services provided by these datacenters include SMS, TTS, push notifications, certificate services and others. The maintenance should take approximately 6 hours. When completed, all customers will be rebalanced across both datacenters.
No customer impact is anticipated.
As previously notified, it is critical that all SecureAuth datacenter IP addresses be whitelisted to ensure continuity of service and high availability to the SecureAuth cloud datacenters. Below is the list of all IP addresses that need to be accessible by SecureAuth IdP appliance(s) over TCP ports 80 and 443. These IP addresses are used for communications between the SecureAuth IdP Appliance(s) and the SecureAuth Cloud Service Endpoints. If your environment includes software firewall(s), physical firewall(s), and / or proxies, please verify that outbound rules are configured to accommodate the IPs listed below. 22.214.171.124 126.96.36.199 188.8.131.52 184.108.40.206 220.127.116.11 18.104.22.168 22.214.171.124 126.96.36.199 188.8.131.52 184.108.40.206 220.127.116.11 18.104.22.168 22.214.171.124 126.96.36.199
Posted Apr 22, 2019 - 18:24 UTC
This scheduled maintenance affected: Push-to-Accept (Login Requests)/Push Notification Service (SecureAuth US1 Datacenter), Telephony Extension/DTMF Service (SecureAuth US1 Datacenter), Telephony Service (SecureAuth US1 Datacenter, Nexmo Voice API), Enhanced Geolocation Resolution Service (SecureAuth US1 Datacenter), Geolocation Resolution Service (SecureAuth US1 Datacenter), SecureAuth Threat Service (SecureAuth US1 Datacenter), SMS Service (SecureAuth US1 Datacenter, Telephony Provider SMS API, 3rd Party Mobile Carrier), SecureAuth Cloud Access (Authentication Service, Application Service, Web Service, AWS EC2 US1), and X.509 Certificate Service (SHA2) (SecureAuth US1 Datacenter).