Planned Cloud Services Datacenter Maintenance - Mar 7, 02:30-10:30 UTC
Scheduled Maintenance Report for SecureAuth Service
The scheduled maintenance has been completed.
Posted 5 months ago. Mar 07, 2019 - 10:30 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 5 months ago. Mar 07, 2019 - 02:30 UTC
Scheduled - On Thursday, March 7, 2018, at 02:30UTC SecureAuth will be conducting scheduled maintenance. At that time, all customer IdP appliances will be redirected to our US-West datacenter. The US-East datacenter will be completely unavailable.

The services provided by these datacenters include SMS, TTS, push notifications, certificate services and others.
The maintenance should take approximately 6 hours. When completed, all customers will be rebalanced across both datacenters.

No customer impact is anticipated.

As previously notified, it is critical that all SecureAuth datacenter IP addresses be whitelisted to ensure continuity of service and high availability to the SecureAuth cloud datacenters.
Below is the list of all IP addresses that need to be accessible by SecureAuth IdP appliance(s) over TCP ports 80 and 443. These IP addresses are used for communications between the SecureAuth IdP Appliance(s) and the SecureAuth Cloud Service Endpoints.
If your environment includes software firewall(s), physical firewall(s), and / or proxies, please verify that outbound rules are configured to accommodate the IPs listed below.

Customer impact: No customer impact is anticipated.
Posted 5 months ago. Mar 05, 2019 - 20:39 UTC
This scheduled maintenance affected: Telephony Extension/DTMF Service (SecureAuth US1 Datacenter), Telephony Service (SecureAuth US1 Datacenter), SMS Service (SecureAuth US1 Datacenter), Enhanced Geolocation Resolution Service (SecureAuth US1 Datacenter), Geolocation Resolution Service (SecureAuth US1 Datacenter), SecureAuth Threat Service (SecureAuth US1 Datacenter), X.509 Certificate Service (SHA2) (SecureAuth US1 Datacenter), and Push-to-Accept (Login Requests)/Push Notification Service (SecureAuth US1 Datacenter).