Planned Cloud Services Datacenter Maintenance - Mar 7, 02:30-10:30 UTC
Scheduled Maintenance Report for SecureAuth Service
The scheduled maintenance has been completed.
Posted 16 days ago. Mar 07, 2019 - 10:30 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 16 days ago. Mar 07, 2019 - 02:30 UTC
Scheduled - On Thursday, March 7, 2018, at 02:30UTC SecureAuth will be conducting scheduled maintenance. At that time, all customer IdP appliances will be redirected to our US-West datacenter. The US-East datacenter will be completely unavailable.

The services provided by these datacenters include SMS, TTS, push notifications, certificate services and others.
The maintenance should take approximately 6 hours. When completed, all customers will be rebalanced across both datacenters.

No customer impact is anticipated.

As previously notified, it is critical that all SecureAuth datacenter IP addresses be whitelisted to ensure continuity of service and high availability to the SecureAuth cloud datacenters.
Below is the list of all IP addresses that need to be accessible by SecureAuth IdP appliance(s) over TCP ports 80 and 443. These IP addresses are used for communications between the SecureAuth IdP Appliance(s) and the SecureAuth Cloud Service Endpoints.
If your environment includes software firewall(s), physical firewall(s), and / or proxies, please verify that outbound rules are configured to accommodate the IPs listed below.

Customer impact: No customer impact is anticipated.
Posted 17 days ago. Mar 05, 2019 - 20:39 UTC
This scheduled maintenance affected: SMS Service (SecureAuth US East Datacenter), SecureAuth Threat Service (SecureAuth US East Datacenter), Push-to-Accept (Login Requests)/Push Notification Service (SecureAuth US East Datacenter), Enhanced Geolocation Resolution Service (SecureAuth US East Datacenter), Telephony Extension/DTMF Service (SecureAuth US East Datacenter), X.509 Certificate Service (SHA2) (SecureAuth US East Datacenter), Geolocation Resolution Service (SecureAuth US East Datacenter), and Telephony Service (SecureAuth US East Datacenter).