Emergency Maintenance 11/21/18 - East Coast Data Center
Scheduled Maintenance Report for SecureAuth Service
The scheduled maintenance has been completed.
Posted 21 days ago. Nov 21, 2018 - 14:48 UTC
Verification is currently underway for the maintenance items.
Posted 21 days ago. Nov 21, 2018 - 13:43 UTC
Maintenance is still in progress. There is no anticipated customer impact.
Posted 21 days ago. Nov 21, 2018 - 09:16 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted 21 days ago. Nov 21, 2018 - 05:00 UTC
On Wednesday, November 21, 2018 at 0500 UTC (11/21/18 12:00AM EST), we will be performing emergency database maintenance in our East coast data center. During this time all traffic will be redirected to our west coast data center.

The services provided by these datacenters include SMS, TTS, push notifications, certificate services and others.

The maintenance should take approximately 4 hours. When completed, all customers will be rebalanced across both datacenters.

No customer impact is anticipated.

As previously notified, it is critical that all SecureAuth datacenter IP addresses be whitelisted to ensure continuity of service and high availability to the SecureAuth cloud datacenters.

Below is the list of all IP addresses that need to be accessible by SecureAuth IdP appliance(s) over TCP ports 80 and 443. These IP addresses are used for communications between the SecureAuth IdP Appliance(s) and the SecureAuth Cloud Service Endpoints.

If your environment includes software firewall(s), physical firewall(s), and / or proxies, please verify that outbound rules are configured to accommodate the IPs listed below.

Questions? Please contact SecureAuth Support for assistance by email (support@secureauth.com), through our portal (support.secureauth.com), or by phone (866) 859-1526.
Posted 22 days ago. Nov 20, 2018 - 17:24 UTC
This scheduled maintenance affected: X.509 Certificate Service (SHA2) (SecureAuth US East Datacenter), SecureAuth Threat Service (SecureAuth US East Datacenter), Telephony Service (SecureAuth US East Datacenter), Telephony Extension/DTMF Service (SecureAuth US East Datacenter), SMS Service (SecureAuth US East Datacenter), Geolocation Resolution Service (SecureAuth US East Datacenter), Push-to-Accept (Login Requests)/Push Notification Service (SecureAuth US East Datacenter), and Enhanced Geolocation Resolution Service (SecureAuth US East Datacenter).