We are currently monitoring intermittent issues with cloud services impacting SMS, phone OTP, Push, Geo, Threat, Phone Fraud, certificate issuance. We will provide updates as we receive more information.
Customer Impact: - End users may experience failures when requesting OTP via phone, SMS or push - Geo and threat services may not respond, but should fail open on the IdP side resulting in no end user impact. - Phone Fraud may not respond, and could impact user logon experience for interactive and API based logons that leverage this service
Platforms Affected: - IdP v9.3 and below
Posted Nov 20, 2020 - 00:52 UTC
This incident affected: SecureAuth Cloud Services (3rd Party Mobile Carrier, Enhanced Geolocation Resolution Service - US1, Enhanced Geolocation Resolution Service - US2, Fraud Service - US1, Fraud Service - US2, Geolocation Resolution Service - US1, Geolocation Resolution Service - US2, Nexmo Voice API, Push-to-Accept Service - US1, Push-to-Accept Service - US2, SMS Service - US1, SMS Service - US2, Telephony Extension/DTMF Service - US1, Telephony Extension/DTMF Service - US2, Telephony Provider SMS API, Telephony Service - US1, Telephony Service - US2, Threat Service - US1, Threat Service - US2, X.509 Certificate Service (SHA2) - US1, X.509 Certificate Service (SHA2) - US2).