Intermittent Issues with Cloud Services for US-West SecureAuth Cloud Datacenter

Incident Report for SecureAuth Service

Resolved

This incident has been resolved.
Posted Nov 19, 2020 - 19:54 PST

Monitoring

We are currently monitoring intermittent issues with cloud services impacting SMS, phone OTP, Push, Geo, Threat, Phone Fraud, certificate issuance. We will provide updates as we receive more information.

Customer Impact:
- End users may experience failures when requesting OTP via phone, SMS or push
- Geo and threat services may not respond, but should fail open on the IdP side resulting in no end user impact.
- Phone Fraud may not respond, and could impact user logon experience for interactive and API based logons that leverage this service

Platforms Affected:
- IdP v9.3 and below
Posted Nov 19, 2020 - 16:52 PST