Potential Issues with Telephony service in Australia

Incident Report for SecureAuth Service

Resolved

This issue has been resolved and verified by users in Australia
Posted Sep 19, 2023 - 00:51 PDT

Identified

The vendor is reporting the issue is resolved - for those customers impacted, please test the Voice OTP.
Posted Sep 18, 2023 - 21:53 PDT

Update

We are continuing to investigate this issue.
Posted Sep 18, 2023 - 20:21 PDT

Investigating

We are currently working with our Telephony Vendor for some reported issues of the Telephone Service (Voice OTP) that is affecting some users in Australia.
Posted Sep 18, 2023 - 20:21 PDT