US-West Outage

Incident Report for SecureAuth Service

Resolved

The issue has been resolved and the US-West Datacenter has been placed back into service. We will continue monitor the situation closely. An RCA will be provided once the investigation has complete.

Posted Apr 26, 2019 - 21:15 UTC

Investigating

Our US-West Datacenter is experiencing issues. We have redirected all traffic to our US-East Datacenter. We are investigating the issue and will provide an update once more information is available.

Customer Impact: All traffic has been routed to the US-East Datacenter. No impact is expected.
For more information, please open a ticket at https://support.secureauth.com

Posted Apr 26, 2019 - 16:36 UTC

This incident affected: SecureAuth Cloud Services (3rd Party Mobile Carrier, Enhanced Geolocation Resolution Service - US1, Enhanced Geolocation Resolution Service - US2, Geolocation Resolution Service - US1, Geolocation Resolution Service - US2, Nexmo Voice API, Push-to-Accept Service - US1, Push-to-Accept Service - US2, SMS Service - US1, SMS Service - US2, Telephony Extension/DTMF Service - US1, Telephony Extension/DTMF Service - US2, Telephony Provider SMS API, Telephony Service - US1, Telephony Service - US2, Threat Service - US1, Threat Service - US2, X.509 Certificate Service (SHA2) - US1, X.509 Certificate Service (SHA2) - US2).

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