Impacted Customers: A subset of customers using US2/West SecureAuth Datacenter
Impacted Services: All cloud services
Incident Date: Dec. 14, 2020
Because of vendor initiated network related maintenance, SecureAuth failed over all cloud services from our US2 to US1 datacenter via a DNS failover.
During the failover process a human error was made impacting a specific DNS record that affected Push-to-Accept transactions. This issue was limited to customers systems that did not recognize the DNS change, and remained on our US2 datacenter. This issue was identified and resolved Dec 15th 7:55 AM PST.