Network Maintenance in our U.S. East Coast Datacenter
Incident Report for SecureAuth Service
Resolved
The hosting company for our U.S. east coast data center will be performing network maintenance on the following schedule:

Wednesday, June 26, 2019, between 9:00 PM CDT and 5:00 AM CDT
(Thursday, June 27, 2019, between 2:00 AM GMT – 10:00 AM GMT

Thursday, June 27, 2019, between 9:00 PM CDT and 5:00 AM CDT
(Friday, June 28, 2019, between 2:00 AM GMT – 10:00 AM GMT

During these times we will be redirecting traffic to other data centers in our cloud. This should be transparent for most customers.

Customers who have configured their systems to use the us1-cloud.secureauth.com and / or us1-trx.secureauth.com endpoints may experience a few brief periods of sub-optimal routing, increased latency, and momentary packet loss due to routing re-convergence. While we do not anticipate any extended loss of connectivity, several periods of packet loss could occur.
Posted Jun 25, 2019 - 20:39 UTC
This incident affected: Push-to-Accept (Login Requests)/Push Notification Service (SecureAuth US1 Datacenter), Telephony Extension/DTMF Service (SecureAuth US1 Datacenter), Telephony Service (SecureAuth US1 Datacenter), Enhanced Geolocation Resolution Service (SecureAuth US1 Datacenter), Geolocation Resolution Service (SecureAuth US1 Datacenter), SecureAuth Threat Service (SecureAuth US1 Datacenter), SMS Service (SecureAuth US1 Datacenter), and X.509 Certificate Service (SHA2) (SecureAuth US1 Datacenter).