Intermittent Issues with Cloud Services for US-West SecureAuth Cloud Data Center

Incident Report for SecureAuth Service

Resolved

This incident has been resolved.
Posted Jul 15, 2021 - 08:01 PDT

Monitoring

We have implemented network failover and the services appear to be normal. We will continue to monitor the status.
Posted Jul 14, 2021 - 22:39 PDT

Investigating

Investigating - We are currently investigating intermittent issues with cloud services impacting SMS, phone OTP, Push, Geo, Threat, Phone Fraud, certificate issuance. We will provide updates as we receive more information.
Customer impact:
End-users may experience failures when requesting OTP via phone, SMS, or push notifications.
Geo and threat services may not respond but should fail open on the IdP side resulting in no end-user impact.
Phone Fraud may not respond and could impact user logon experience for interactive and API based logons that leverage this service
Platforms Impacted:
v9.3 and below (edited)
Posted Jul 14, 2021 - 21:51 PDT