OTP delivery issues with SMS and Push services.

Incident Report for SecureAuth Service

Resolved

This incident has been resolved.
Posted Jun 30, 2023 - 11:54 PDT

Monitoring

Customers report services are working
Posted Jun 30, 2023 - 10:30 PDT

Identified

Customers on older versions of SA IdP (9.3 and previous) are the only customers potentially impacted, which utilizes a separate intermediate infrastructure that is being investigated.
Posted Jun 30, 2023 - 09:47 PDT

Update

We are continuing to investigate the issue
Posted Jun 30, 2023 - 09:12 PDT

Investigating

We are currently investigating OTP delivery issues with SMS and Push services.
Posted Jun 30, 2023 - 07:42 PDT