OTP delivery issues with SMS and Push services.
Incident Report for SecureAuth Service
Resolved
This incident has been resolved.
Posted Jun 30, 2023 - 11:54 PDT
Monitoring
Customers report services are working
Posted Jun 30, 2023 - 10:30 PDT
Identified
Customers on older versions of SA IdP (9.3 and previous) are the only customers potentially impacted, which utilizes a separate intermediate infrastructure that is being investigated.
Posted Jun 30, 2023 - 09:47 PDT
Update
We are continuing to investigate the issue
Posted Jun 30, 2023 - 09:12 PDT
Investigating
We are currently investigating OTP delivery issues with SMS and Push services.
Posted Jun 30, 2023 - 07:42 PDT
This incident affected: SecureAuth Titan Services (Push-to-Accept Service, SMS Service).