Intermittent SMS OTP failures

Incident Report for SecureAuth Service

Resolved

This incident has been resolved.

Posted Jan 04, 2019 - 16:10 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 04, 2019 - 13:15 UTC

Identified

The issue has been isolated to a single node. This has been taken offline to restore reliability while we investigate further.

Posted Jan 04, 2019 - 11:09 UTC

Investigating

We are currently investigating this issue.

Posted Jan 04, 2019 - 10:56 UTC

This incident affected: SecureAuth Cloud Services (SMS Service - US1, SMS Service - US2).