Extreme delays processing SMS for some customers

Incident Report for SecureAuth Service

Resolved

This incident has been resolved.
Posted Aug 20, 2019 - 14:41 PDT

Monitoring

We have observed extended time to deliver and / or missing SMS messages for some customers that use our west coast data center. They issue has been traced to a partial outage at one of our supporting providers which has been resolved. We are continuing to monitor the situation.
Posted Aug 20, 2019 - 13:23 PDT