Impacted Customers: A subset of customers using US2/West SecureAuth Datacenter

Impacted Services: All cloud services

Incident Date: Dec. 15, 2020

Incident Description:

A vendor initiated network outage caused a database issue that impacted our US1 datacenter for approximately 15 minutes starting Dec 15th 10:36 AM PST.

Root Cause:

• The outage was due to database contention during replication when connectivity was restored. 

Corrective actions:

• The outage will be mitigated by ensuring that when a database synchronization issue is recognized, a network level (not DNS) failover will be automatically initiated