Investigating Intermittent SMS Delivery Issues

Incident Report for SecureAuth Service

Resolved

This incident has been resolved.

Posted May 24, 2019 - 01:36 UTC

Update

The issue has been isolated to SMS delivery difficulties at one of our providers. We are continuing to monitor the situation closely.

Posted May 23, 2019 - 21:53 UTC

Monitoring

We're continuing to monitor the situation and will provide further updates as soon as possible.

Posted May 23, 2019 - 19:54 UTC

Update

We are currently investigating intermittent issues with SMS delivery. We will provide updates as we receive more information.

Posted May 23, 2019 - 19:18 UTC

Investigating

We are currently investigating intermittent issues with SMS delivery. We will provide updates as we receive more information.

Posted May 23, 2019 - 19:17 UTC

This incident affected: SMS Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter, Telephony Provider SMS API, 3rd Party Mobile Carrier).