Investigating Intermittent SMS Delivery Issues

Incident Report for SecureAuth Service

Resolved

This incident has been resolved.

Posted May 23, 2019 - 18:36 PDT

Update

The issue has been isolated to SMS delivery difficulties at one of our providers. We are continuing to monitor the situation closely.

Posted May 23, 2019 - 14:53 PDT

Monitoring

We're continuing to monitor the situation and will provide further updates as soon as possible.

Posted May 23, 2019 - 12:54 PDT

Update

We are currently investigating intermittent issues with SMS delivery. We will provide updates as we receive more information.

Posted May 23, 2019 - 12:18 PDT

Investigating

We are currently investigating intermittent issues with SMS delivery. We will provide updates as we receive more information.

Posted May 23, 2019 - 12:17 PDT

This incident affected: SecureAuth Cloud Services (3rd Party Mobile Carrier, SMS Service - US1, SMS Service - US2, Telephony Provider SMS API).