Intermittent Issues with Cloud Services
Incident Report for SecureAuth Service
Resolved
The incident has been resolved but our team is continuing to monitor the situation. RCA to follow once the investigation is complete.
Posted 7 months ago. Nov 03, 2018 - 23:38 UTC
Monitoring
We have put a fix in place and will continue to monitor the situation.
Posted 7 months ago. Nov 03, 2018 - 22:51 UTC
Update
We are continuing to investigate this issue.
Posted 7 months ago. Nov 03, 2018 - 21:14 UTC
Investigating
We are currently investigating intermittent issues with cloud services. Current services may be impacted. We will provide updates as we receive more information.
Posted 7 months ago. Nov 03, 2018 - 21:11 UTC
This incident affected: SMS Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter, Telephony Provider SMS API), Enhanced Geolocation Resolution Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter), Telephony Extension/DTMF Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter), Geolocation Resolution Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter), Push-to-Accept (Login Requests)/Push Notification Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter), SecureAuth Threat Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter), Telephony Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter, Nexmo Voice API), and X.509 Certificate Service (SHA2) (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter).