Intermittent Issues with Cloud Services
Incident Report for SecureAuth Service
Resolved
The incident has been resolved but our team is continuing to monitor the situation. RCA to follow once the investigation is complete.
Posted Nov 03, 2018 - 23:38 UTC
Monitoring
We have put a fix in place and will continue to monitor the situation.
Posted Nov 03, 2018 - 22:51 UTC
Update
We are continuing to investigate this issue.
Posted Nov 03, 2018 - 21:14 UTC
Investigating
We are currently investigating intermittent issues with cloud services. Current services may be impacted. We will provide updates as we receive more information.
Posted Nov 03, 2018 - 21:11 UTC
This incident affected: SecureAuth Cloud Services (Enhanced Geolocation Resolution Service - US1, Enhanced Geolocation Resolution Service - US2, Geolocation Resolution Service - US1, Geolocation Resolution Service - US2, Nexmo Voice API, Push-to-Accept Service - US1, Push-to-Accept Service - US2, SMS Service - US1, SMS Service - US2, Telephony Extension/DTMF Service - US1, Telephony Extension/DTMF Service - US2, Telephony Provider SMS API, Telephony Service - US1, Telephony Service - US2, Threat Service - US1, Threat Service - US2, X.509 Certificate Service (SHA2) - US1, X.509 Certificate Service (SHA2) - US2).