SMS/Voice MFA Options for Limited Customers

Incident Report for SecureAuth Service

Resolved

This incident has been resolved.

Posted Jul 04, 2022 - 04:23 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 03, 2022 - 00:28 UTC

Identified

We have reports of a single customer having SMS/Voice MFA issues. This appears to be an issue with our third-party SMS/Voice Provider.

Posted Jul 02, 2022 - 16:03 UTC

This incident affected: SecureAuth Cloud Services (SMS Service - US1, SMS Service - US2, Telephony Service - US1, Telephony Service - US2).