We apologize for any inconvenience experienced during this incident, and we treat such disruptions seriously. Below is a summary of the issue, a root cause, and what we are doing to improve service going forward.
A TLS certificate that is used on an endpoint for SA IdP dashboard metric data collection expired on May 9. This meant HTTPS connections to this endpoint failed and caused SA IdP dashboard metric data to become outdated, degrading service for part of the administrative console. After some customers reported an issue with outdated metrics, the SecureAuth team investigated and fixed the issue by renewing the TLS certificate. The new certificate was in place by 6:10 PM on May 12. Data was refreshed around 1:30 AM on May 13, allowing the normal metric refresh period to run its course.
The DevOps team recently replaced several expiring certificates, and this one was missed due to a monitoring gap.
The DevOps team is following up by ensuring the TLS certificate monitoring gap is addressed and by reviewing additional monitoring requirements for the endpoint in question.
Note: All times/dates are UTC.