We have identified the cause of the service degradation, and applied a fix. We are currently monitoring the service to ensure that it does not re-occur.
Posted Jun 14, 2019 - 08:56 PDT
Update
We are continuing to investigate. Customers that encounter issues with Push may want to utilize text message until this is resolved.
Customer impact: - End users may experience failures when requesting Push OTP or Push to Accept requests
Posted Jun 14, 2019 - 07:59 PDT
Investigating
Investigating - SecureAuth is investigating intermittent issues with Push OTP or Push to Accept. We are working to resolve the issue. As a result users may not receive Push OTP or Push to Accept requests when requested.
Customer impact: - End users may experience failures when requesting Push OTP or Push to Accept requests
Posted Jun 13, 2019 - 20:24 PDT
This incident affected: SecureAuth Cloud Services (Push-to-Accept Service - US2).