Intermittent Issues with Cloud Services
Incident Report for SecureAuth Service
Resolved
This incident has been resolved.
Posted 9 months ago. Aug 12, 2018 - 03:24 UTC
Monitoring
We have implemented a fix and cloud services have been restored. We will continue to monitor the situation.
Posted 9 months ago. Aug 11, 2018 - 17:04 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted 9 months ago. Aug 11, 2018 - 16:55 UTC
Investigating
We are currently investigating intermittent issues with cloud services. Current services that may be impacted are SMS, Telephony, Push, Location Services, and Certificate Enrollment. We will provide updates as we receive more information.
Posted 9 months ago. Aug 11, 2018 - 16:46 UTC
This incident affected: SMS Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter, Telephony Provider SMS API), Enhanced Geolocation Resolution Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter), Telephony Extension/DTMF Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter), Geolocation Resolution Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter), Push-to-Accept (Login Requests)/Push Notification Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter), SecureAuth Threat Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter), Telephony Service (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter, Nexmo Voice API), and X.509 Certificate Service (SHA2) (SecureAuth US1 Datacenter, SecureAuth US2 Datacenter).