SMS Outages with US Mobile Providers

Incident Report for SecureAuth Service

Postmortem

The SA IdP service encountered issues with SMS One Time Password (OTP) deliveries to US mobile carriers. Our SMS vendor informed us of potential delivery delays. We have since received notification from our SMS vendor that the previously reported issue is resolved. A final Root Cause Analysis (RCA) document will be provided once we receive detailed insights from our SMS vendor regarding the root cause from both their end and that of the mobile carriers.

Posted Nov 10, 2023 - 10:32 PST

Resolved

The issue has been resolved - a final RCA will follow as we work with our vendor on the overall root cause.

Posted Nov 10, 2023 - 10:32 PST

Monitoring

Our vendor has reported the issue has been resolved. We will continue to monitor the situtation. Please report any issues to support@secureuth.com

Posted Nov 10, 2023 - 08:05 PST

Identified

We have reports from our SMS/Voice vendor that they are seeing some US Mobile Providers impacted by this.

Posted Nov 10, 2023 - 07:05 PST

Investigating

We are receiving reports of SMS Issues with US Providers. SMS delivery of SMS MFA/OTP may be impacted

Posted Nov 10, 2023 - 07:04 PST

This incident affected: SecureAuth Titan Services (SMS Service).