US2 X.509 Certificate Service & NGE Certificate Service are presenting errors

Incident Report for SecureAuth Service

Resolved

This incident has been resolved.

Posted Jul 24, 2020 - 10:04 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 22, 2020 - 05:54 PDT

Update

X.509 Certificate Service (SHA2) temporary failed over to US1 in order to reduce impact.
NGE Service Still non operative
Issue still under investigation..

Posted Jul 20, 2020 - 02:46 PDT

Investigating

US2 X.509 Certificate Service and NGE Certificate Servie are presenting errors and it's currently unavailable.
We are investigating the issue

Posted Jul 20, 2020 - 00:51 PDT

This incident affected: SecureAuth Cloud Services (X.509 Certificate Service (SHA2) - US2).