Our provider reports that delivery delays to users on the listed carrier networks, have been resolved
Posted 3 months ago. Dec 21, 2018 - 08:11 UTC
Our provider has confirmed that the SMS degradation is due to carrier issues. The carriers (see list of carriers in original post) are still working to resolve this issue. There is currently no estimated time to resolution.
We will provide an update as soon as we have more information.
Posted 3 months ago. Dec 20, 2018 - 21:37 UTC
We are observing delays in delivery of outbound SMS messages for multiple carriers in the US due to carrier issues. We are actively monitoring with our SMS provider for updates.
Customer impact: End users with the following carriers may have delays receiving, or not receive SMS messages.
Union Telephone USA West Central Wireless USA Bluegrass Cellular USA Carolina West Wireless USA Rural Independent Network Alliance (RINA) USA Illinois Valley Cellular USA Inland Cellular USA Nex Tech Communications USA CellCom USA Limitless Mobile USA Alaska Communications Systems (ACS) USA GCI Communications USA Thumb Cellular USA Cross Wireless USA Chat Mobility USA Northwest Missouri Cellular USA Panhandle Wireless USA Viaero Wireless USA MTPCS Cellular One (Cellone Nation) USA Duet Wireless USA SouthernLINC USA Standing Rock Telecom USA SRT Communications USA Copper Valley Telecom USA Mid-Rivers Communications USA ASTAC USA Cordova USA Pine Belt USA Shelcomm USA James Valley Cellular USA
Posted 3 months ago. Dec 19, 2018 - 21:30 UTC
This incident affected: SMS Service (SecureAuth US East Datacenter, SecureAuth US West Datacenter).